Bikal Lamsal
Houston,TX
Summary
Proven track record at Gas Station, enhancing customer satisfaction and loyalty through exceptional service and POS system mastery. Excelled in cash handling and fostering positive customer relations, mentoring new staff, and streamlining checkout processes for efficiency. Demonstrated reliability, empathy, and a commitment to maintaining a clean, welcoming store environment.
Overview
8
8
years of professional experience
Work History
Cashier
Gas Station
04.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Increased sales of promotional items by informing customers about current offers.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Bachelor Of Business Administration - Business
Modern Academy
Pokhara, Nepal 02.2015
Skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Order Taking
- Product restocking
- Refunds and exchanges
- POS system operations
Languages
Nepali, Hindi, Urdu, English and little bit Spanis
Elementary
Timeline
Cashier
Gas Station
04.2017 - Current
Bachelor Of Business Administration - Business
Modern Academy
Similar Profiles
Mason ScrogginsMason Scroggins
Cashier at Gas StationCashier at Gas Station
BELLO ATIGHBELLO ATIGH
Cashier at Gas StationCashier at Gas Station
Nadia CortesNadia Cortes
Cashier at Gas StationCashier at Gas Station