Summary
Overview
Work History
Education
Skills
Timeline
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Bikas Gidda

Sacramento,CA

Summary

Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.

Overview

7
7
years of professional experience

Work History

Application Development Analyst

Accenture
06.2021 - Current
  • Contributed to successful project outcomes by providing technical expertise throughout the development process.
  • Mentored junior team members, fostering an environment conducive to skill growth and knowledge sharing.
  • Maintained up-to-date documentation of application features, ensuring ease of use for all stakeholders involved in ongoing projects.
  • Streamlined development processes for increased efficiency and faster project completion.
  • Assisted in requirement gathering sessions, leading to better understanding of client needs and more accurate project estimations.
  • Provided valuable input during design reviews, offering insights that led to more effective solutions tailored to specific client needs.
  • Leveraged Agile methodologies for efficient project management, meeting critical deadlines while maintaining flexibility for evolving requirements.
  • Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly.

IT Helpdesk Analyst

Accenture
01.2021 - 06.2021
  • Managed customer inquiries and technical issues through phone and email
  • Recognize problems, conduct research, provide resolutions and follow up with customers as needed, escalating more complex cases to the appropriate team
  • Liaise with other support teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents and requests
  • Compile detailed metric reports for the helpdesk on a daily basis.
  • Explained issues to developers and proposed changes.
  • Lead a team of people, monitor attendance, help onboard new agents and train new agents, assign tickets

IT Helpdesk Support

Department of Parks and Recreation
01.2018 - 12.2020
  • Delegated responsibilities to appropriate support staff.
  • Addressed and fixed technical issues related to software, hardware, and peripherals.
  • Diagnosed and resolved issues with Microsoft Windows 7/10 and MacOS.
  • Contact and coordinate with Dell technicians, HP technicians and Smile Business Vendors
  • Coordinated activities related to the reception, tagging, delivery and installation of brand-new PCs.
  • Resolved network connectivity issues within local and wide area networks.
  • Utilize WhatsUp Gold to track and monitor site performance across all State Park locations.
  • Install and troubleshoot Citrix/Remote Desktop issues
  • Instructed and crafted documentation guiding remote work strategies during the COVID-19 pandemic.
  • Managed user account tasks via Microsoft Active Directory.
  • Optimized printer functionality using PrinterLogic.
  • Perform image deployment on computers and laptops using Quest KACE.

Education

Bachelor of Science - Computer Science

California State University, Monterey Bay
Seaside, CA
05-2023

Skills

  • Data analysis
  • Team collaboration
  • Client/Stakeholder communication
  • Application integration
  • Agile development methodologies
  • Business process improvement
  • Product management
  • Salesforce configuration
  • Product backlog grooming
  • SQL/Java/C/Python/HTML

Timeline

Application Development Analyst

Accenture
06.2021 - Current

IT Helpdesk Analyst

Accenture
01.2021 - 06.2021

IT Helpdesk Support

Department of Parks and Recreation
01.2018 - 12.2020

Bachelor of Science - Computer Science

California State University, Monterey Bay

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Bikas Gidda