Bikash Shahi
Bay Point,CA
Summary
Knowledgeable professional with several years of experience bringing leadership abilities in overseeing comprehensive hotel operations, including guest services, financial management, and operational efficiency Skilled in hiring, training, and managing diverse teams, fostering a positive and productive work environment. Expertise in enhancing customer satisfaction, maximizing revenue, controlling expenses, managing payroll, analyzing profit and loss, and forecasting costs, revenue and occupancy rates. Proficient in sales, local marketing, and social media marketing, with a proven ability to drive customer acquisition and revenue growth through targeted strategies, including community outreach and direct engagement with organizations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Quality Inn
Berkeley, CA
01.2010 - Current
- Oversaw day-to-day performance of the organization, including housekeeping, front office, security, and building/grounds maintenance operations, ensuring seamless daily functionality.
- Managed reservations, sales, and marketing efforts to drive revenue and guest satisfaction.
- Delivered visible operational leadership to inspire and guide hotel staff, fostering a high-performance culture.
- Developed hotel personnel through one-on-one coaching, stretch assignments, and continuous professional growth initiatives.
- Built and maintained strong relationships with key clients, driving business growth through innovative strategies.
- Assisted guests with exceptional service, addressing their needs promptly and efficiently.
- Processed financial transactions and managed business office operations, ensuring fiscal accuracy and accountability.
- Communicated property performance metrics, including financial results, guest satisfaction, and staff engagement, to leadership and stakeholders
- Established clear lines of responsibility and ensured effective team coverage and oversight throughout daily operations
- Collaborated with city and county programs during the COVID-19 pandemic to provide low-income and homeless individuals with access to affordable housing, ensuring timely support and accommodation solutions in a challenging period
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Maximized time and employee productivity, consolidating data, and running payroll and accounting programs into centralized systems.
Self Employed
Juju Himalaya Handicraft
Berkeley, CA
01.2010 - 01.2014
- Imported merchandise from China, Nepal, and India to meet diverse market demands
- Established and equipped a full turnkey business, including setup of furniture, equipment, and POS systems
- Managed financial operations, including sales tax preparation, local tax compliance, inventory management, and balance sheet reporting
- Processed wholesale orders for local vendors, maintaining efficient and accurate supply chain management
- Conducted online sales through platforms like Amazon and eBay, leveraging e-commerce strategies to expand reach
- Maintained day-to-day communication with sales representatives to ensure seamless operations and relationship management
Front Desk Manager
Rodeway Inn
Rohnert Park, CA
01.2009 - 01.2010
- Represented and promoted the property with professionalism to enhance its reputation and visibility
- Provided hands-on leadership in housekeeping and food service departments, ensuring operational excellence
- Delivered personalized, high-quality service to guests, fostering exceptional experiences
- Implemented strategies to align with and achieve the property vision, engaging associates in shared goals
- Oversaw financial operations, providing guidance and support for accounting functions
- Actively contributed to community initiatives to benefit guests, team members, and broader stakeholders
Education
Master of Business Administration - Finance
Lincoln University
01.2009
Bachelor of Business Studies - Finance
Tribhuvan University
01.2003
Skills
- QuickBooks
- Sales
- Branding
- Marketing
- NetSuite's
- Yardi Property Management System
- Choice Advantage
- Anand Systems (ASI)
- Financial analysis
- ADP Payroll and HR
- Staff supervision
Certification
- Advancing Proficiency in U.S. Payroll Fundamentals
- Getting Started with U.S. Payroll Fundamentals
- The Payroll Cycle
- The Payroll Professional
Timeline
General Manager
Quality Inn
01.2010 - Current
Self Employed
Juju Himalaya Handicraft
01.2010 - 01.2014
Front Desk Manager
Rodeway Inn
01.2009 - 01.2010
Master of Business Administration - Finance
Lincoln University
Bachelor of Business Studies - Finance
Tribhuvan University
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