Bikash Trital

· Responsible for creating new users in Active Directory, performed password reset and developed organizational units in Active Directory (AD) and managed user security with Group Policy.

· Supported End-User issues related to LAN, Wireless networks, Intranet networks, and VoIP systems.

· Administered application within Office 365 Cloud based application suit, Exchange online and SharePoint.

· Maintained and configured users huddle and conference room with Creston flex, LCD projector.

· Supported users with Basic connectivity issues such as Internet, Network drives and VPN.

· Supported 200+ users across all departments, configured and maintained PCs, laptops, Workstation, Printers, Software Applications and Servers for all users.

· Used Service Now Ticketing system to manage tasks, incidents, and service requests and provided resolution on timely manner.

· Performed periodic backups and maintenance of key systems.

· Recognized high priority issues and responded accordingly.

· Collaborated with senior engineers to resolve complex technical issues.

· Earned experience as domain admin by creating and editing users and user policy within active directory and administered windows server 2016, 2019 and 2022.

· Administered Microsoft 365 including user maintenance with various exchange issues such as outlook, OneDrive, SharePoint.

· Supported PCs and other devices in multiple environments such as Windows, Mac, and Android.

· Imaged/configured, deployed maintained and supported PCs, Workstation and assembled peripherals, Laptops, and Printers.

· Install, and troubleshoot Windows based operating systems, Microsoft Office, Outlook, OneDrive, and Microsoft Teams.

· Used Freshdesk help desk ticketing system to manage tasks, incidents, and service requests.

· Supported users with basic Network connectivity such as Internet, Network drives and VPN.

· Assisted end users remotely using Microsoft teams and TeamViewer.

. Responded to questions and concerns about services and .. escalated calls appropriately.