Bikram Lama

• Supervised daily operations of cafe to ensure efficient service delivery.
• Trained new staff on customer service standards and cafe procedures.
• Managed inventory levels and coordinated restocking of supplies as needed.
• Collaborated with team members to improve workflow and service efficiency.
• Monitored staff performance, providing feedback and guidance when necessary.

• Managed daily coffee operations ensuring quality and consistency.
• Trained new baristas in beverage preparation and customer service skills.
• Oversaw inventory management, including ordering and restocking supplies.
• Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.

• Provided excellent customer service in a fast-paced dining environment.
• Delivered food and beverages promptly to guests at tables.
• Collaborated with kitchen staff to ensure timely meal preparation and delivery.
• Resolved guest complaints effectively to enhance dining experience.

Handled and resolved customer issues and complaints with professionalism and tact

to drive customer satisfaction and repeat busineMonitored customer feedback to improve barista performance and customer service.

Trained, scheduled, and supervised barista workers to maintain and uphold store

policies and optimize stang patterns.

Managed payroll, scheduling, ordering and other back-of-house tasks to drive

operations and maximize the profit

•Overseeing the daily operation of cafe and managing staff

•Ensuring high standards of food quality and hygiene.

•Accurately schedule staff to business level based on forecast.

•Ordering and Inventoring monthly

•Handle guest concerns and react quickly and professorially communicating daily with

•Promoted additional items with beverages increasing store slaes.

•Conduct staff performance assessment process.

Manage customer service.

•Analyse service quality and customer satisfaction.

•conduct staff training to ensure quality of service.

• Crafted specialty coffee beverages with precision and attention to detail.
• Maintained cleanliness and organization of workstations and customer areas.
• Provided exceptional customer service while engaging with diverse clientele.
• Handled cash transactions accurately while maintaining a balanced register.
• Prepared and served coffee, espresso drinks, blended coffees and teas.