Bikram Sekhon
Technician
Patterson,CA
Summary
Competent Entry Level Technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
IT Service Desk Analyst
The Save Mart Companies
05.2022 - Current
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
- Monitored servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
IT Service Desk Analyst (Temporary)
Foster Farms
12.2021 - 04.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Solar Communications Technician
Sunrun
09.2020 - 11.2021
- Installed and configured new devices and system components.
- Reconfiguring customers' solar system after recent network updates or changes.
- Responsible for closing out tickets before leaving from each job site.
- Report additional issues out of personal scope to proper technician.
- Visited 8-12 customer sites per day and maintained excellent metrics
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Followed standards and procedures to maintain safe work environment.
Tier 1 Technical Support Representative
VoxPro
06.2018 - 08.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Increased customer satisfaction by resolving Nest Thermostat issues.
- Drew detailed notes for later reference in company knowledge base.
Dispatcher
Capital City
04.2015 - 02.2018
- Increased area coverage by through effective scheduling and detailed location monitoring.
- Directed all dispatching, routing and tracking of fleet vehicles.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
RF Technician
MobileComm Professionals Inc.
03.2012 - 12.2014
- Evaluated and installed electrical equipment and systems to isolate faults and implement corrective actions.
- Collected 4G and LTE logs for T-Mobile and kept RF Engineers updated on progress daily.
- Troubleshot issues involving Windows PC's, Android Phones, and other electrical equipment.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Arts - Computer And Networking Technology
Merced College
Merced 08.2018 - 12.2019
Skills
Windows 10, Vista, XP
MS Office
HTML
TCP/IP
PC build/repair
MacOS
Android
Click (Ticketing App)
Okta
Command Line
GSuite
Google Drive
Problem Solving
Technical troubleshooting
VirtualBox
Active Directory
Certification
CompTIA A+
Timeline
CompTIA Security+
11-2025
IT Service Desk Analyst
The Save Mart Companies
05.2022 - Current
IT Service Desk Analyst (Temporary)
Foster Farms
12.2021 - 04.2022
CompTIA Network+
03-2021
Solar Communications Technician
Sunrun
09.2020 - 11.2021
CompTIA A+
07-2020
Associate of Arts - Computer And Networking Technology
Merced College
08.2018 - 12.2019
Tier 1 Technical Support Representative
VoxPro
06.2018 - 08.2018
Dispatcher
Capital City
04.2015 - 02.2018
RF Technician
MobileComm Professionals Inc.
03.2012 - 12.2014
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