Bilal Ahmad

• Upgraded and maintained multiple Citrix sites across US, EMEA and APAC Site in an environment of 80+ Servers. Install, maintain, and configure Citrix farms in DEV, UAT and Production by following the Risk and Change management procedures.

• Lead multiple migration projects for replacement of Citrix Desktop Broker and Citrix Presentation Server as shared desktop to Citrix 2203. Configured Citrix\GPO Policies on the Citrix Windows Servers and XenDesktop.

• Responsible for Core operation activities including Maintenance, Change Management, Patching, Upgrading, Rebalance, Power, Upgrades, Data Center Isolation (DR) exercises, Troubleshooting, Alerting, Reporting and Monitoring for all region.

• Deployed and configured 80000 Physical PC via Citrix 2203 in production environment. Hands on expertise in troubleshooting Server issues, Case Opening with Vendors, Providing Logs and following Resolution Documentations, Working on Problem Investigations and Change Controls, BYOD for ICA Client e.g iPad, MacBook, iPhone, Android, Windows 8,8.1 Surfacepro, printer driver mapping, shadowing users, checking sessions, managing server load and CPU utilization. IIS issues, MS Office and Applications in Citrix Farms.

• Monitored and managed the performance and the load balance of the Citrix servers through Netscaler VPX 9.1, Splunk monitoring tools and reports and Share storage scheduled task to generate reports.

• Used Remedy 7.1 for ITIL v3 tickets assigned to the Service Desk, Incident Management, Problem management and Change Management.

• Participated in business users meeting, IT issues discussions and resolutions including escalations management response, ensuring right level of resource and expertise deployment during crisis.

• Managed the operations of infrastructure for three regions- America’s, EMEA (Europe) and Asia to provide Persistent Virtual Machines for 65000+ users.
• Upgraded and Maintained multiple Data Centers across US, EMEA and APAC regions, including 250+ VMware Horizon Connection Server and 300+ ESXi Hosts in DEV, UAT and Production Environment.
• Assumed multiple roles during migration to Citrix based virtual machine to VMware Horizon based Virtaul machine, VMware ESXi upgrades, VMware VC upgrades, Hosts and Cluster Maintenance. Virtual machine upgrade from Windows 7 to 10 and 11, Office 365 upgrades, VMX Upgrade, Secure boot upgrade etc.
• Provided key responsibilities in VMware horizon environment, which includes- installation of connection server in all regions, enumeration or user permission on support groups, setting up of Cloud Pod Architecture sites and Desktop pools, Dynamic environment-based User and Computer policies, Network Shares for policies, vSAN and NFS Stroage setups, VLAN, Wide IP, VIPs (Virtual IP) Configuration.
• Supported day to day operation, have key responsibilities in deployment of new Templates, executed multiple scripts to generate scheduled reports for the management
• Managed maintenance, Change, Patching, Rebalance, Power, Upgrades, Data Center Isolation (DR) exercises, Troubleshooting, Alerting, Reporting and Monitoring for all region.
• Responsible for certificate renewals for Server certs and Wide IP and VIPs certs including LTM and SSL certs.
• Managed and monitored the Persistent VMs using vROPS and Splunk monitoring tools and reports.
• Used Remedy 7.1 for ITIL v3 tickets assigned to the Service Desk, Incident Management, Problem management and Change Management.
• Trained teams via Knowledge transfer through development of Training materials and support books and hosting meetings and training session with Global partners

• Managed the operations of infrastructure for 2 regions- America’s, and Asia to provide Non-Persistent Virtual Machines for 25000+ users.
• Upgraded and Maintained Data Centers across US and APAC, Including 60+ Server for DEV, UAT and Production.
• Lead multiple roles in migration to persistent based virtual machine to non-persistent based Virtual machine, User Profiles, DEM User DNA Configurations and Data Recovery, VMware ESXi upgrades, VMware VC upgrades, Hosts and Cluster Maintenance. Virtual machine upgrade from Windows 11 Upgrades, Office 365 upgrades, VMX Upgrade, Secure boot upgrade etc.
• Held key responsibilities in VMware horizon environment, inluding- installation of connection server in all region, enumeration of user permission on support groups, setting up of Cloud Pod Architecture sites and Desktop pools, Dynamic environment-based User and Computer policies, Network Shares for policies, vSAN and NFS Stroage setups, VLAN, Wide IP, VIPs (Virtual IP) Configuration.
• Supported day-to-day operation, held key responsibilities in deployment of new Templates, executed multiple scripts to generate scheduled reports for the management,
• Responsible for Maintenance, Change, Patching, Rebalance, Power, Upgrades, Data Center Isolation (DR) exercises, Troubleshooting, Alerting, Reporting and Monitoring for all regions. Certificate renewals for Server certs and Wide IP and VIPs certs including LTM and SSL certs.
• Monitored and managed the Non-Persistent VMs using vROPS and Splunk monitoring tools and reports and Share storage scheduled task to generate reports.
• Used Remedy 7.1 for ITIL v3 tickets assigned to the Service Desk, Incident Management, Problem management and Change Management.
• Supported the environment developed KT, Training material and Support Books and hosted meeting and training session with Global partners.

• Deploying Citrix Infrastructure Environment, installing and configuring XenDesktop, maintaining Citrix Provisioning Server, resolving issues, coordinating with end users, creating documentation, and presenting functional and technical overviews.

• Maintaining Citrix Farm, installing and configuring Citrix XenDesktop, troubleshooting Citrix Presentation Server, upgrading environments, deploying and configuring Citrix policies, and monitoring Citrix servers.