Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bilal Ahmad

Queens

Summary

Highly driven and detail-oriented student with solid management experience, ready to succeed in a professional setting. Skilled in guiding teams to achieve favorable results through effective communication and collaboration. Eager to continue utilizing my abilities and make a valuable contribution towards achieving the company's objectives and goals. Fluent in English, Urdu, Punjabi and Hindi.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Bellecare Pharmacy
Queens
07.2024 - Current
  • Accurately prepare and dispense prescription medications under pharmacist supervision, ensuring 100% compliance with state and federal regulations.
  • Process insurance claims and resolve billing issues, reducing prescription delays and improving patient satisfaction.
  • Maintain inventory and restock medications, preventing shortages and ensuring timely availability of critical prescriptions.
  • Provide patient support by answering inquiries, clarifying instructions, and promoting safe medication usage.

Centralized Load Control

Hallmark Aviation
JFK Airport
07.2022 - 12.2023
  • Company Overview: Centralized Load Control at JFK Airport
  • Classified over 1,000 cargo shipments by inspecting import/export documentation, ensuring 100% compliance with tariff and fee group regulations.
  • Developed cargo cleanliness inspections and load plans, improving transportation efficiency by 25% and reducing delays from contamination issues by 40%.
  • Calculated aircraft weight and balance for 500+ flights, achieving zero weight miscalculations and ensuring full FAA compliance on load limits and control.
  • Centralized Load Control at JFK Airport

Supervisor

Singapore Airlines
JFK Airport
04.2022 - 12.2023
  • Delegated tasks across a 15-member team, increasing productivity by 35% during peak travel periods.
  • Revised and implemented customer service protocols, reducing passenger complaints by 40% within 3 months.
  • Fostered a safe and positive work culture, leading to a 20% increase in employee satisfaction based on internal feedback surveys.

Sales Associate

Metro News Kiosk
11.2021 - 04.2022
  • Increased daily sales revenue by 30% by strategically promoting high-margin products and upselling based on customer needs.
  • Trained 5+ new hires, improving onboarding time by 50% through structured mentoring and process guides.
  • Handled and prepared $5,000+ in daily cash deposits with zero discrepancies or reporting errors.

Team Leader

Taco Bell
10.2020 - 05.2021
  • Supervised and motivated a team of 10+ employees, improving shift performance by 25% and ensuring tasks were completed on time and to standard.
  • Delivered excellent customer service, resolving issues efficiently and boosting customer satisfaction scores by 20%.
  • Trained junior staff and led onboarding efforts, reducing new-hire ramp-up time by 40%.

Education

Bachelor of Arts - Finance

CUNY - Baruch
Manhattan, NY
01-2027

Skills

  • Microsoft Office and Google Suite
  • Customer service
  • Leadership and management
  • Problem-solving
  • Communication skills
  • Data entry
  • Team collaboration

Timeline

Pharmacy Technician

Bellecare Pharmacy
07.2024 - Current

Centralized Load Control

Hallmark Aviation
07.2022 - 12.2023

Supervisor

Singapore Airlines
04.2022 - 12.2023

Sales Associate

Metro News Kiosk
11.2021 - 04.2022

Team Leader

Taco Bell
10.2020 - 05.2021

Bachelor of Arts - Finance

CUNY - Baruch

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