Bilal Amayreh
CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Manager
Curable Trading and Nursing Services
Doha, Qatar
02.2022 - 04.2024
- Create, implement, and carry out policies and processes that support a high level of customer service
- Establish performance standards for customer service team
- Develop and implements training and quality control programs for both novice and seasoned workers
- Serve as an effective contact point for the company's various departments and the customer service team
- Establish and enhance mechanisms for collecting feedback from customers and measuring their satisfaction
- Perform reasonable tasks as assigned by supervisor.
- Enhanced communication skills within the team through training sessions and role-playing exercises.
Exam Invigilator & HR Assistant
British Council
03.2022 - 06.2022
- Monitoring students to ensure that no exam misconduct occurs
- Distributing stationery and exam papers to the students and ensure that the exam conditions are followed at all times
- Conducts frequent audits of HR files and records to verify that all necessary documents are collected and filed correctly
- Maintaining current and correct human resource records, files, and paperwork including flight tickets, hotel booking and reimbursements
- Maintaining the confidentiality and integrity of human resource records and files
- Assisting in collecting and filing visa applications in compliance with local and foreign governments
- Analyze and document previous and current payroll files, manage the e-documentation process
- Acted as focal point between the HR and various departments
- Assisting in the recruiting process for part-time staff
- Adhering to the organization regulations and internal policies.
Customer Service Associate
Amazon
03.2021 - 09.2021
- Maintains customer relationship remotely by responding to inquiries; documenting actions
- Prepares for customer inquiries by studying products, services, and customer service processes
- Maintain a steady performance that adheres to the compliance requirements
- Improve job knowledge by participating in educational opportunities
- Records customer inquiries by documenting inquiry and response in customers' accounts
- Follow up with customers on a daily/monthly basis to solve any issue faced within a specific timeframe.
Family Management Manager
Bigo Technology
10.2020 - 01.2021
- Working cooperatively with Head Quarter in China to enhance using the application in the Middle East
- Monitoring the process of using Bigo application
- Analyzing data through the system and creating improvement plans
- Preparing all needed sheets for teamwork
- Maintain a steady performance that adheres to the compliance requirements
- Highlight any potential risk of using the app for minors and help implementing an appropriate plan to solve any faced issues.
Technical Support Advisor
Webhelp
08.2019 - 10.2020
- Identifying hardware and software solutions for iOS devices
- Respond to customer calls, analyze, diagnose and resolve any problems or concerns
- Diagnosing and solving technical issues
- Collaborate with other internal departments to ensure the resolution of problems (quality, training, operation, etc.) according to deadlines
- Participate in developing standard resolution procedures
- Handling and solving customer's financial issues (iTunes) Maintain a steady performance that adheres to the compliance requirements
- Escalating cases to the senior department when appropriately when required.
Education
Data Analytics -
06.2024
Primavera P6 Software -
10.2017
Quantity Surveying -
10.2017
Computer Aided Structural Design -
10.2017
B.S. Civil Engineering / Water And Environmental -
Al-Balqa' Applied University
06.2017
Skills
- Data Analysis
- Data Collection
- MS Office
- Communication Skills
- Technical expert
- Leadership
- Strategic Planning
- Decision Maker
- Initiative
- Teamwork
- Analytical skills
- Critical thinking
- Adaptability
- Time Management
- Interpersonal skills
- Emotional intelligence
Certification
Oral Proficiency Interview (OPI), Rating of Superior (S) from ACTFL (AMERICAN COUNCIL ON THE TEACHING OF FOREIGN LANGUAGES
Timeline
Exam Invigilator & HR Assistant
British Council
03.2022 - 06.2022
Customer Service Team Manager
Curable Trading and Nursing Services
02.2022 - 04.2024
Customer Service Associate
Amazon
03.2021 - 09.2021
Family Management Manager
Bigo Technology
10.2020 - 01.2021
Technical Support Advisor
Webhelp
08.2019 - 10.2020
Data Analytics -
Primavera P6 Software -
Quantity Surveying -
Computer Aided Structural Design -
B.S. Civil Engineering / Water And Environmental -
Al-Balqa' Applied University