Bilal Baytie
Dallas,TX
Summary
Aspiring Digital Marketing and Research Analyst with a strong academic background, currently completing an MBA with a focus on thesis research. Experienced in customer engagement, digital marketing, content creation, and e-commerce. Demonstrated leadership as a Hult Prize campus Director and entrepreneurial skills as a founder of a health and wellness blogging affiliate website.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Founder
Bestayla.com (Health and Wellness Affiliate Blogging Website)
11.2023 - Current
- Established and managed an affiliate blogging website focused on health and wellness products and services
- Developed and implemented digital marketing strategies to drive traffic and affiliate sales
- Created and curated engaging content, optimizing for SEO to enhance online visibility and audience engagement
- Managed website design, content strategy, and affiliate partnerships.
Customer Service Specialist
Tata Consultancy Services (TCS), USA, TX
01.2021 - Current
- Client Engagement & Data Accuracy: Managed and processed claims for various insurance policies, enhancing customer satisfaction and demonstrating meticulous attention to detail, which is crucial for data-driven marketing strategies.
- Product Knowledge & Communication: Provided comprehensive information on insurance products, leveraging strong communication skills for effective marketing content development.
- Technical Skills: Proficient in using LifeCom software for efficient customer service and data management.
- Team Collaboration & Performance: Collaborated across departments to address customer needs, showcasing teamwork and problem-solving skills. Consistently achieved performance goals, reflecting a commitment to excellence and a results-driven approach.
Call Center Representative
Kheirwbarake Association, Tripoli, Lebanon
01.2019 - 01.2021
- Managed customer inquiries and feedback through online channels, supporting digital marketing efforts
- Participated in content creation for customer communication, enhancing brand messaging and outreach
- Conducted basic market research through customer interactions, providing insights for marketing strategies.
Customer Service Representative
Azm&Saade Association, Tripoli, Lebanon
01.2017 - 01.2019
- Provided customer service, gathering insights for marketing initiatives
- Assisted in developing marketing materials for association services.
Administrator
Redwave (Facebook Page for Board Game Sales)
01.2019
- Managed the 'Redwave' Facebook page, promoting and selling the board game 'Bargis'
- Developed and executed social media marketing campaigns to increase product visibility and sales
- Engaged with the online community, responding to inquiries and fostering a positive brand image.
Education
Master of Business Administration (MBA) Candidate -
Lebanese International University, Tripoli, Lebanon
Bachelor of Business Administration (Concentration in Marketing) -
Lebanese International University, School of Business
Skills
- Digital Marketing Tools: Experience with Google Analytics, SEMrush, Ahrefs, and SE Ranking, enabling SEO and market analysis
- Microsoft Office: Advanced skills in Word, Excel, and PowerPoint for data analysis, report creation, and presentations
- Adobe Photoshop: Intermediate knowledge in graphic design and visual content creation
- Market Research: Skilled in conducting detailed market research using advanced tools to inform marketing strategies and understand customer trends
- Communication: Strong communication skills in English and Arabic, with experience in effective presentation, negotiation, and liaison across various departments and external partners
Leadership Experience
Hult Prize Campus Director, Lebanese International University, Tripoli Campus, 01/01/19, Led the organization and management of the Hult Prize event at the university campus in my city, fostering student entrepreneurship and innovation. Coordinated with teams, mentors, and judges, enhancing the event's impact and reach.
Certification
· Coordinated event marketing and logistics for the Arab Voluntary Union event, ensuring a seamless experience for delegates.
· Managed accommodations and communications, fostering positive relationships and enhancing the event's reputation.
Hobbies and Interests
Digital Trends, Content Creation, Market Analysis, Sports
References
Available upon request.
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Founder
Bestayla.com (Health and Wellness Affiliate Blogging Website)
11.2023 - Current
Customer Service Specialist
Tata Consultancy Services (TCS), USA, TX
01.2021 - Current
Call Center Representative
Kheirwbarake Association, Tripoli, Lebanon
01.2019 - 01.2021
Administrator
Redwave (Facebook Page for Board Game Sales)
01.2019
Customer Service Representative
Azm&Saade Association, Tripoli, Lebanon
01.2017 - 01.2019
Master of Business Administration (MBA) Candidate -
Lebanese International University, Tripoli, Lebanon
Bachelor of Business Administration (Concentration in Marketing) -
Lebanese International University, School of Business
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