Bilal Iqbal

• Developed and implemented a comprehensive business plan to launch the catering company and than a full scale all you can eat buffet restaurant with 160 seats.
• Created and managed the company's financial budgeting and forecasting.
• Oversaw all aspects of operations including Restaurant, catering kitchen, event planning, marketing, sales, customer service and finance.
• Recruited, hired and trained staff members to ensure that operational goals were met.
• Negotiated contracts with vendors and suppliers for optimal pricing structure.
• Identified potential partnerships to expand the reach of the business.
• Maintained up-to-date knowledge of relevant health and safety laws & regulations.
• Responded promptly to customer inquiries or complaints regarding restaurant & services.
• Approved and negotiated contracts with distributors and suppliers.
• Organized and coordinated catering events with clients to ensure their needs were met.
• Provided direction to staff during setup and service of catered events.
• Developed menus and recipes according to client requests.
• Ordered necessary supplies from vendors for catered events.
• Ensured proper storage of food items prior to catering events.
• Kept track of all costs associated with each event in order to stay within budget parameters.
• Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
• Inspected food quality and presentation prior to delivery or service at catered events.
• Analyzed customer feedback post-event in order to improve services offered by the catering company.
• Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
• Accurately estimated amount of food to prepare for events.
• Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Listened to negative and positive feedback from guests to improve customer service quality.

• Developed and implemented a comprehensive business development strategy for the organization.
• Created and managed a team of sales professionals to generate leads and close deals.
• Analyzed market trends and identified new business opportunities in existing and potential markets.
• Negotiated partnerships with key industry players to expand market presence.
• Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals.
• Executed marketing campaigns to create brand awareness and drive customer acquisition strategies.
• Monitored competitor activities by gathering current marketplace information on pricing strategies, new products and services.
• Generated reports on progress against targets and objectives set by management team.
• Ensured compliance with applicable laws and regulations while carrying out business operations.
• Drafted proposals for prospective clients outlining product features and benefits along with cost estimates and delivery timelines.
• Conducted regular performance reviews of the Business Development Team members to identify areas for improvement and provide feedback and guidance for career growth and development.
• Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
• Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
• Assisted in developing budgets for marketing initiatives and tracking expenses related to them.
• Coordinated with external agencies such as advertising firms or PR companies when needed.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Collaborated with team to forecast based on sales and product profitability.
• Hired talented, trainable team members and drove new business strategies to grow revenues.
• Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
• Conducted training sessions for sales staff on customer service and product knowledge.
• Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
• Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
• Created reports detailing sales performance to present to upper management at weekly meetings.
• Maintained an up-to-date understanding of automotive industry trends and developments.
• Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
• Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
• Solicited new business through cold calling, networking events, and referral programs.
• Established relationships with local businesses as part of building a larger client base.
• Coached staff members on effective communication techniques when dealing with customers.
• Organized promotional events such as test drives or open houses to generate interest in current inventory.
• Maintained vehicle selection, pricing and specials on website and social media.
• Leveraged CRM database to drive customer contacts, appointments and sales.
• Mentored employees to help achieve sales and CSI objectives.
• Supported sales team members to drive growth and development.
• Coached, developed and motivated team to achieve revenue goals.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Resolved customer complaints regarding sales and service.
• Developed and implemented strategies for increasing internet sales volume.
• Managed and monitored online marketing campaigns to ensure maximum ROI.
• Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
• Created reports on website performance metrics such as page views, unique visitors and conversion rates.
• Identified opportunities for improvement in website design and usability.
• Monitored industry trends to stay ahead of competition in the digital space.
• Created content for social media channels to increase brand awareness and engagement.
• Designed promotional campaigns using email marketing automation tools.
• Tracked KPIs such as average order value, customer lifetime value, cost per acquisition.
• Maintained relationships and followed up with customers.
• Negotiated product sales and trade-in deals for maximum profit.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Worked with off-site locations to find desired items for customers.
• Set and exceeded sales goals and KPIs for marketing campaigns.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Determined price schedules and discount rates.
• Gained market share in new sales performance through aggressive team training.

• Developed and implemented a comprehensive business development strategy for the organization.
• Created and managed a team of sales professionals to generate leads and close deals.
• Negotiated partnerships with key industry players to expand market presence.
• Ensured compliance with applicable laws and regulations while carrying out business operations.
• Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
• Assisted in developing budgets for marketing initiatives and tracking expenses related to them.
• Coordinated with external agencies such as advertising firms or PR companies when needed.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Collaborated with team to forecast based on sales and product profitability.
• Recommended product changes to enhance customer interest and maximize sales.
• Trained successful business development personnel to optimize marketing performance and learn industry.
• Managed a team on 30 sales staff.
• Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
• Conducted training sessions for sales staff on customer service and product knowledge.
• Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
• Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
• Created reports detailing sales performance to present to upper management at weekly meetings.
• Maintained an up-to-date understanding of automotive industry trends and developments.
• Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
• Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
• Solicited new business through cold calling, networking events, and referral programs.
• Established relationships with local businesses as part of building a larger client base.
• Coached staff members on effective communication techniques when dealing with customers.
• Organized promotional events such as test drives or open houses to generate interest in current inventory.
• Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
• Negotiated deals with customers in order to close sales transactions quickly and efficiently.
• Adhered strictly to safety regulations set forth by the dealership's corporate office.
• Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
• Maintained vehicle selection, pricing and specials on website and social media.
• Leveraged CRM database to drive customer contacts, appointments and sales.
• Mentored employees to help achieve sales and CSI objectives.
• Developed and executed strategies to improve new vehicle sales.
• Supported sales team members to drive growth and development.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Coached, developed and motivated team to achieve revenue goals.
• Directed and coordinated products, services and sales activities.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Determined price schedules and discount rates.
• Resolved customer complaints regarding sales and service.
• Conducted market research and reported on competitors.
• Developed and implemented strategies for increasing internet sales volume.
• Managed and monitored online marketing campaigns to ensure maximum ROI.
• Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
• Created reports on website performance metrics such as page views, unique visitors and conversion rates.
• Conducted A and B testing experiments on website elements such as landing pages, banner ads, copywriting.
• Negotiated contracts with third-party vendors for services related to web development, hosting, analytics.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Set and exceeded sales goals and KPIs for marketing campaigns.
• Established ambitious goals for employees to promote achievement and surpass business targets.

• Developed business plan to launch startup venture.
• Conducted market research and identified target customer segments.
• Built a team of professionals with diverse skill sets.
• Negotiated contracts with vendors for resources needed for the startup.
• Raised capital through private equity, debt financing, and other sources.
• Created a website and social media presence to promote the startup.
• Developed strategies for marketing campaigns to increase brand awareness.
• Oversaw financial operations including budgeting, forecasting, and accounting.
• Managed daily operations of the company including staff recruitment and training.
• Established relationships with key stakeholders such as customers, partners, investors.
• Analyzed industry trends to assess current competitive landscape and identify new opportunities.
• Monitored performance metrics such as sales volume, customer satisfaction scores.
• Prepared reports on progress made towards achieving long-term objectives.
• Implemented processes to ensure compliance with applicable laws and regulations.
• Collaborated with external consultants to develop innovative solutions for strategic challenges.
• Participated in networking events to build relationships with potential partners or customers.
• Devised organizational vision, mission and foundational structure to facilitate early growth.
• Coordinated and directed budget and financial operations to increase efficiency and maximize investments.
• Approved and negotiated contracts with distributors and suppliers.
• Hired and trained new department managers to increase team oversight and productivity.
• Delegated assignments and responsibilities to department heads and supervisors.
• Delivered speeches and attended industry conferences to promote company image and engage with buyers.
• Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
• Promoted brand awareness by increasing market penetration across Lead Generation markets.
• Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.
• Negotiated new contracts with vendors, saving over $250K to the newly startup company in the 1st year alone.
• Recruited, hired, and trained over 50 offshore marketing and sales specialists, improving overall sales targets by 24% while maintaining 86% in employee retention.
• Directed launch of 17 new marketing campaigns, with total annual revenue of $7.1 Million from new campaigns alone.
• Generated and delivered over 1 million leads to insurance carriers and home improvement contractors along with some of the largest home security service providers in the country.

• Developed and implemented a comprehensive business plan to launch the company.
• Created and managed the company's financial budgeting, forecasting, and reporting systems.
• Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
• Recruited, hired and trained staff members to ensure that operational goals were met.
• Negotiated contracts with vendors and suppliers for optimal pricing structure.
• Identified potential partnerships to expand the reach of the business.
• Built relationships with key stakeholders in industry associations to promote brand visibility.
• Established policies and procedures for efficient workflow management.
• Monitored performance metrics to ensure quality standards were maintained.
• Evaluated new technologies for potential application in the organization's processes.
• Organized events such as webinars, conferences, trade shows or other promotional activities.
• Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
• Implemented process changes aimed at increasing efficiency while reducing costs.
• Managed and developed new programs for clients to benefit from. Turned a startup with 1 employee to one of the largest call center service provider in the industry with over 140 call center reps totaling to over 170 employees by the end of 2010 turning over $6.5 Million in annual revenue from an offshore inhouse managed call center (Outreach BPO).
• Managed all corporate marketing functions with budget of $250K monthly, including brand management, product launch, advertising, marketing collateral, and events.
• Led the web development/designing and marketing team personally and ending up saving company over $150,000 annually.
• Grew home improvement line category, increasing revenue by $1MM annually despite economic recession.

KEY ACCOMPLISHMENT: Established new social media team including Content Developers, SEO Specialists, and Media Technicians that grew company's web presence and global brand awareness by

34% * Managed and oversaw all company operations including Finance and Human Resource.

Negotiated 100's of agreements with clients to deliver on Insertion Orders.

Started the company from my basement and grew it with barely few hundred dollars invested and my time and expertise.

• Developed and maintained a team of call center representatives to meet performance standards.
• Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
• Ensured compliance with relevant laws, regulations and policies related to customer service operations.
• Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
• Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
• Drafted reports summarizing the results of customer surveys and providing recommendations for improvement.
• Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.
• Evaluated existing systems and technologies used by the call center team to ensure they are up-to-date and meeting the needs of customers efficiently.
• Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
• Developed training materials for new hires on how to handle different types of calls effectively.
• Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
• Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
• Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.
• Participated actively in product launches or campaigns related to the call center operations.
• Motivated and promoted team employees from within for key leadership roles.
• Developed quality assurance standards and established targets for all staff.
• Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses.
• Monitored performance by reviewing relevant reporting data and producing statistical reports.
• Facilitated individual coaching sessions with CSRs to realign productivity goals.
• Set and managed performance benchmarks for call center employees.
• Planned staff and training meetings and scheduled conference rooms.
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• Managed the entire call center including floor managers, campaign and team managers, Human Resource team and call center reps.
• Worked as Business Developer to bring more business to the company.
• Oversaw all daily activity, production and delivery points for services along with the quality control team.
• Managed a total of over 200 Employees.
• Managed and Retained all Existing clients doubling the revenue by offering clients better deals and offering them to increase orders on monthly bases.
• Launched new campaigns, increasing revenue by $1.6 Million.

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• Worked as a sales manager and promoted to regional sales manager for the entire New York State including the NYC.
• Sales consist of domestic and international prepaid calling cards. Managed 6 other sales reps and managers.
• Worked directly with wholesalers and retailers and managed all their ordering and support needs.
• Managed to increase the annual sales volume by 40% during my tenure in sales.
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• Managed a team of outside sales representatives by providing guidance, training, and support.
• Developed promotional materials such as brochures, flyers, advertisements, and other collateral for use in marketing campaigns.
• Provided expert product knowledge to clients while presenting products and services.
• Negotiated pricing terms with customers to maximize profits while maintaining customer loyalty.
• Kept personal relationships with clients through frequent visits.
• Leveraged contacts and networking to increase client portfolio and conversions.
• Hired and trained new staff on excellent field salesmanship.
• Coached, developed and motivated team to achieve revenue goals.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.