BILAL IQBAL
SAN ANTONIO,UNITED STATES
Summary
Administrative background with strong problem-solving, time management, and teamwork skills demonstrated in a high-volume customer service role. Adept at utilizing CRM software to enhance customer satisfaction and retention while achieving top-tier performance metrics. Proactively resolves complex issues, contributing to measurable service process improvements and a 20% increase in first-call resolution rates.
Overview
11
11
years of professional experience
Work History
Senior Shift Leader
Burger King
12.2023 - 08.2024
- Oversee daily operations, ensuring team efficiency and high service standards
- Implement training programs, enhancing staff skills and reducing onboarding time
- Monitor inventory and manage supply chain, maintaining optimal stock levels
- Resolve customer complaints promptly, improving satisfaction and retention
- Analyze sales data to identify trends, driving strategic decision-making.
CUSTOMER SERVICE REPRESENTATIVE
Bank of America
06.2023 - 12.2023
- Handled high-volume calls daily, achieving consistent top-tier performance metrics
- Utilize CRM software to track customer interactions, ensuring accurate and timely follow-ups
- Collaborate with team members to improve service processes, contributing to measurable improvements
- Eager to learn and adapt quickly, consistently meeting deadlines and maintaining high-quality work standards
- Proactively resolved complex customer issues, resulting in a 20% increase in first-call resolution rates.
FRONT DESK RECEPTIONIST
Comfort Dental
08.2021 - 05.2023
- Assist customers with inquiries, resolving issues efficiently, enhancing satisfaction and retention
- Collaborate with team members to improve service processes, contributing to measurable improvements.
REAL ESTATE AGENT
Rawalpindi
02.2016 - 08.2017
- Facilitated property transactions, achieving $1.5M in sales, utilizing negotiation and market analysis skills
- Collaborated with clients to identify needs, resulting in a 45% increase in client satisfaction
- Conducted market research, providing insights that led to a 30% reduction in listing times
- Managed property listings and marketing campaigns, driving a 20% increase in lead generation.
DATA ENTRY
Pakistan Embassy Kuala Lumpur
07.2013 - 12.2015
- Managed data entry tasks ensuring accuracy and efficiency, reducing errors by 15%
- Processed and verified large volumes of data, improving data integrity and reliability
- Collaborated with team members to streamline data entry procedures, enhancing workflow efficiency
- Identified and resolved data discrepancies, maintaining high data quality standards.
Education
BACHELORS IN BUSINESS MANAGEMENT -
University of Greenwich Kuala Lumpur
11.2013
Skills
- Problem-solving
- Time management
- Teamwork
- Communication
- Analytical thinking
Personal Information
Title: Manager Trainee
References
Provided on request
Timeline
Senior Shift Leader
Burger King
12.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Bank of America
06.2023 - 12.2023
FRONT DESK RECEPTIONIST
Comfort Dental
08.2021 - 05.2023
REAL ESTATE AGENT
Rawalpindi
02.2016 - 08.2017
DATA ENTRY
Pakistan Embassy Kuala Lumpur
07.2013 - 12.2015
BACHELORS IN BUSINESS MANAGEMENT -
University of Greenwich Kuala Lumpur
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