Bilal Iqbal
San Antonio
Summary
Financial analysts
Overview
13
13
years of professional experience
Work History
Safety Inspector
Sam's Club
San Antonio
01.2026 - Current
- Conducted comprehensive safety inspections, ensuring compliance with regulatory standards and enhancing workplace safety culture.
- Developed and implemented safety training programs, fostering employee awareness and reducing incident rates.
- Led safety audits, identifying potential hazards and recommending corrective actions to improve operational efficiency.
Fraud Prevention Representative
Conduent Inc
San Antonio
09.2024 - 11.2025
- Fraud prevention Representative in the Fraud department responsible for investigating and resolving suspected fraud and protecting customer accounts.
- Investigated suspicious transactions and account activity using case management tools and transaction data.
- Collaborated with risk and fraud teams to escalate confirmed cases and implement account protections.
- Documented case findings clearly in CRM and communicated remediation steps to customers.
- Contributed to fraud trend analysis and process improvements to reduce risk exposure.
Team Lead
Burger King
Albuquerque
12.2023 - 08.2024
- Oversee daily operations, ensuring team efficiency and high service standards.
- Implement training programs, enhancing staff skills and reducing onboarding time.
- Monitor inventory and manage supply chain, maintaining optimal stock levels.
- Resolve customer complaints promptly, improving satisfaction and retention.
- Analyze sales data to identify trends, driving strategic decision-making.
Financial Advisor
Alorica
Albuquerque
01.2023 - 12.2023
- Assist customers with inquiries, resolving issues efficiently, enhancing satisfaction and retention.
- Handled high-volume calls daily, achieving consistent top-tier performance metrics.
- Utilize CRM software to track customer interactions, ensuring accurate and timely follow-ups.
- Collaborate with team members to improve service processes, contributing to measurable improvements.
- Proactively resolved complex customer issues, resulting in a 20% increase in first-call resolution rates.
- Developed customized financial plans for clients, ensuring compliance with regulations and enhancing customer satisfaction.
Treatment Coordinator
Comfort Dental
Albuquerque
02.2018 - 11.2022
- Coordinated patient treatment plans and schedules, ensuring seamless communication between dental professionals and patients.
- Implemented process improvements that enhanced patient intake efficiency, resulting in reduced waiting times and improved satisfaction.
- Trained and mentored new staff on office procedures and patient management software, fostering a collaborative team environment.
- Managed insurance verification and billing processes, ensuring compliance with regulations and minimizing claim rejections.
Junior Accountant
Pakistan Embassy Kuala Lumpur, Malaysia
Kuala lumpur
07.2013 - 12.2015
- Managed data entry tasks ensuring accuracy and efficiency, reducing errors by 15%.
- Processed and verified large volumes of data, improving data integrity and reliability.
- Collaborated with team members to streamline data entry procedures, enhancing workflow efficiency.
- Identified and resolved data discrepancies, maintaining high data quality standards.
Education
BACHELORS - BUSINESS MANAGEMENT
University of Greenwich
Skills
- Problem-solving
- Teamwork
- Analytical thinking
- Time management
- Communication
- Financial analysis
- Client management
- Risk assessment
- Process improvement
- CRM software
- Fraud investigation
Languages
- English
- Punjabi
- Urdu, Expert
- English, Experienced
- Punjabi, Expert
References
Provided on request
Timeline
Safety Inspector
Sam's Club
01.2026 - Current
Fraud Prevention Representative
Conduent Inc
09.2024 - 11.2025
Team Lead
Burger King
12.2023 - 08.2024
Financial Advisor
Alorica
01.2023 - 12.2023
Treatment Coordinator
Comfort Dental
02.2018 - 11.2022
Junior Accountant
Pakistan Embassy Kuala Lumpur, Malaysia
07.2013 - 12.2015
BACHELORS - BUSINESS MANAGEMENT
University of Greenwich