Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BILAL KHERI

Sterling,VA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Datacenter Technician position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Supervisor

Google
02.2021 - Current
  • Supervise and oversee security team's daily activities
  • Ensure the security team implements company policies and procedures
  • Regularly inspect and monitor the security equipment and systems
  • Conduct regular security audits and risk assessments
  • Investigate security incidents and take corrective actions when necessary
  • Coordinate with local law enforcement when needed
  • Train and educate security personnel on emergency preparedness and response
  • Attend meetings with upper management to discuss security-related issues
  • Regularly review and update security protocols to ensure effectiveness.
  • Supervised team of 10 security personnel during shift.

Security Manager

Steel Wolf
01.2019 - 01.2021
  • Carrying out risk assessments to determine the safety of the site
  • Coordinating the response to any incidents
  • Recruiting, hiring and training new staff and providing ongoing training to current employees
  • Coordinating with police and other security agencies to manage security risks
  • Developing and implementing security policies, protocols and procedures
  • Controlling budgets for security operations and monitor expenses.
  • Supervised team of 20 security personnel during shift.

IT Admin

Fairfax Government Center
06.2016 - 03.2018
  • Assembled and configured 30+ workstations for new employees
  • Network management: Configuring network hardware, such as routers and switches, and managing network servers
  • Software management: Installing and updating software
  • Troubleshooting: Monitoring network performance and resolving technical issues
  • Security: Ensuring network security protocols are in place and that the organization's systems are protected from cyber threats.
  • Computer hardware assembly and configuration
  • Troubleshooting hardware issues
  • Upgraded server hardware to improve performance and capacity

Customer Service Representative

Bed Bath&Beyond
06.2014 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

High School Diploma -

Herndon High School
Herndon, VA
06.2012

Skills

  • Team Leadership
  • CCTV Monitoring
  • Security personnel training
  • Emergency Response
  • Physical Security
  • FLUENT IN: Pashto,Urdu,Dari
  • Hardware Installation
  • Hardware Repair
  • System Configuration
  • Hardware maintenance
  • Diagnostic Testing
  • Hardware upgrades
  • Customer Service
  • Understanding Customer Needs
  • Customer Relations
  • Adaptability and Flexibility
  • Calm Under Pressure

Certification

  • Licensed - Microsoft SQL Server 2016
  • Google Cybersecurity Professional Certificate

Timeline

Security Supervisor

Google
02.2021 - Current

Security Manager

Steel Wolf
01.2019 - 01.2021

IT Admin

Fairfax Government Center
06.2016 - 03.2018

Customer Service Representative

Bed Bath&Beyond
06.2014 - 04.2016

High School Diploma -

Herndon High School

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BILAL KHERI