Bilal Lamsiah
Chelsea,MA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Alliance Ground International
03.2021 - Current
- Resolved customer complaints quickly and efficiently.
- Processed payments for tickets and checked passengers in for their flights.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked tickets and identifying paperwork for verification of individual identities.
- Processed check-ins for passengers with reservations, checked luggage and issued boarding passes.
- Prepared reports outlining passenger profiles, flight load factors, revenue data.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Operated equipment to support on-ground operations in between flights.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined communication processes for improved information exchange between customers and team members.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Cashier Team Lead
HMS Host International
05.2019 - 03.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for register area.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Managed scheduling, payroll, and time off requests for team members.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
Associate of Science - Computational Science
Bunker Hill Community College
Charlestown, MA02.2022
Skills
- Effective problem solving
- Exceptional communication
- Time management expertise
- Passenger Assistance
- Boarding process efficiency
- Travel documentation verification
- Superior customer service
- Excellent interpersonal skills
- Sales and Upselling
Timeline
Customer Service Agent
Alliance Ground International
03.2021 - Current
Cashier Team Lead
HMS Host International
05.2019 - 03.2023
Associate of Science - Computational Science
Bunker Hill Community College
Similar Profiles
Whitney SmithWhitney Smith
Airport Ramp Agent at Alliance Ground InternationalAirport Ramp Agent at Alliance Ground International
Selina GarcesSelina Garces
Cargo Warehouse Agent at Alliance Ground InternationalCargo Warehouse Agent at Alliance Ground International
Vanessa CastroVanessa Castro
Supervisor at Alliance Ground InternationalSupervisor at Alliance Ground International
Jose SanchezJose Sanchez
Warehouse Supervisor at Alliance Ground InternationalWarehouse Supervisor at Alliance Ground International
Zainab OseniZainab Oseni
Clinical Supervisor at Eliot Community Human ServicesClinical Supervisor at Eliot Community Human Services