Bilal Mike
Plainfield,NJ
Summary
Sophisticated leader with over 10 years overseeing organizational services. Seasoned professional with experience leading hiring efforts, benefits administration and various programs. Practiced in payroll processing and requirements. Focused on driving positive company culture and committed to continuous growth while maintaining company core values as well as embracing change.
Overview
6
6
years of professional experience
Work History
Manager
Store Space Self Storage
Hillsborough, NJ
12.2022 - 02.2024
- Organized and facilitated team-building activities, including monthly staff meetings.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Customer Service Manager
Walmart
McDonough, GA
11.2021 - 12.2022
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Senior Supervisor
Kelly Services
McDonough, GA
03.2018 - 12.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
BBA - Entrepreneurship
Ashford University
San Diego, CA09-2025
Skills
- Workforce Management
- Expense Tracking
- Strategic Planning
- Operations Management
- Benefits Administration
- Recruitment and staffing
- Employee engagement
- Diversity and Inclusion
- Succession Planning
- Payroll
- Onboarding and Orientation
- Performance Management
- Interviewing techniques
- Talent Acquisition
- Employee Retention
- Customer Relationship Management (CRM)
Timeline
Manager
Store Space Self Storage
12.2022 - 02.2024
Customer Service Manager
Walmart
11.2021 - 12.2022
Senior Supervisor
Kelly Services
03.2018 - 12.2022
BBA - Entrepreneurship
Ashford University
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