Bilal Mir
Srinagar,Jammu and Kashmir
Summary
Directed restaurant operations across diverse culinary offerings. Guided teams in achieving daily objectives while enhancing customer satisfaction. Developed and implemented training programs to elevate service standards to luxury levels. Oversaw safety and USPH inspections training. Collaborated with team members to cultivate a customer-centric environment and boost overall team performance.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
The Ritz Carlton Luxury Yacht Collection
Malta, MT
05.2023 - Current
- Supervised daily restaurant operations, ensuring adherence to quality standards and exceptional guest service.
- Trained and mentored staff on food safety protocols and service excellence techniques.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Coordinated with kitchen staff to optimize menu offerings based on seasonal ingredients and guest preferences.
- Assisted in developing training programs focused on skill enhancement and team performance improvement.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
Acting Restaurant Manager
Sharq Village & Spa Ritz Carlton Hotel Doha, Doha
Doha, Qatar
06.2021 - 03.2023
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employees’ hours
- Recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift operations
- Ensuring all end of day cash outs are correctly completed
- Coordinating daily front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Appraising staff performance
- Interviewing/recruiting new employees
- Interacting with guests to get feedback on product quality and service levels
Restaurant Supervisor
Sharq Village & Spa by Ritz Carlton Doha, Doha
Doha, Qatar
01.2019 - 06.2021
- Carry out maintenance on all restaurant equipment and records
- Manage and oversee all storage supplies for the restaurant
- Supervise every kitchen and dining room activity to ensure customer satisfaction always
- Schedule activities (including shifts) for the restaurant’s staff according to the restaurant’s standards or guidelines
- Review employee performance record and provide training to help improve their (employees) performance, when necessary
- Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
Room service Captain
Sharq Village & Spa by Ritz Carlton Doha, Doha
Doha, Qatar
10.2016 - 11.2018
- Responsible for opening and closing shift.
- Handling cash procedure.
- Overall InCharge for stock requisition.
Food & Beverage Associate
JW Marriott kuwait, Kuwait
Kuwait, Kuwait
04.2015 - 09.2016
- Responsible for opening and closing shift.
- Taking food and beverage orders.
Education
BSc - Hospitality & Hotel Administration
IHM Srinagar
Srinagar, India06-2013
Skills
- Facilitated effective communication through active listening techniques
- Facilitated effective communication strategies to enhance team collaboration
- Leveraged advanced computer skills to enhance operational efficiency
Interests
Photography, Volunteering, Music
Accomplishments
- Awarded as you have been great certificate.
Timeline
Restaurant Supervisor
The Ritz Carlton Luxury Yacht Collection
05.2023 - Current
Acting Restaurant Manager
Sharq Village & Spa Ritz Carlton Hotel Doha, Doha
06.2021 - 03.2023
Restaurant Supervisor
Sharq Village & Spa by Ritz Carlton Doha, Doha
01.2019 - 06.2021
Room service Captain
Sharq Village & Spa by Ritz Carlton Doha, Doha
10.2016 - 11.2018
Food & Beverage Associate
JW Marriott kuwait, Kuwait
04.2015 - 09.2016
BSc - Hospitality & Hotel Administration
IHM Srinagar