Bilal Stanekzai

• Assisted HR managers in inducting newly hired employees to the company by providing orientation support.
• Applying MoFA for every new foreign employee for their single-entry Afghan visa.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Improved workplace culture through the development and implementation of diversity initiatives.
• Prepare all staff contracts based on the approved relevant documents.
• Supervised and mentored direct reports and developed talented HR teams.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Managed employee disputes by employing conflict resolution techniques.
• Reduced recruitment costs by establishing strong relationships with job agencies and universities.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Manage staff training for motivations.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Responded to customer calls and emails to answer questions about services.
• Maintained and managed customer files and databases.
• Hotel booking and arrange air tickets to customers.
• Provided primary customer support to internal and external customers.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Updated account information to maintain customer records.

· Preparation of monthly night duty sheets and payment summary reports.

· Entering night duty payments in payroll sheets, ensure all relevant deduction in payroll and maintain proper record keeping, Preparation of monthly staff payroll.

· Providing Food Services and Accommodations facility to staff and guests.

· Reporting and recording vehicle defects highlighted by drivers.

· Manage office supplies stock and place orders.

· Prepare regular reports on expenses and office budgets.

· Organize a filing system for important and confidential company documents.

· Arrange travel and accommodation.

· Work as an integral member of the Leadership Team.

· arrangements to ensure that the vehicles are not overloaded, Reporting and recording vehicle defects highlighted by drivers, Lead all distribution and transportation planning and strategic activities.

· Inspects all camp facilities and reports to relevant personnel.

· Perform other duties as assigned by the Operations Manager.

· Compiling and designing Job descriptions and Job specification for the various positions.

· Advertising all vacancies through different sources.

· Managing responses, downloading, and managing CVs. and Initial scrutiny of applications and CVs.

· In consultation of relevant program/department, prepare final shortlist, informing candidates, arranging, and conducting written test and interviews and submits recommendations.

· Managing orientation program for new employees to the business and to the organization culture.

· Ensure proper clearance and exit interviews with relieved staff.

· Respond to and interpret inquiries regarding policies & procedures as well as ensure that the JACK HR policies and procedures are properly implemented.

· Participate in internal and external (stakeholders, partners etc.) meeting to represent HR department of JACK as and when needed.

· Communication and reporting of various HR issues with and to Kabul office as per need.

· Preparation of correspondence, memos, reports, schedules, confidential materials, and various employee issues.

· Overseeing timely updates of personnel records, meeting organization and donor requirements.

· Renewing multiple entry Visas and Work Permit to every foreign employee.

· Managing and supervising visa issuing system for the new employees and tracking system for the existing employees.

· Preparing employment contract and issuing amendment contract for existing employees.

· Updating employee leave record.

· Arrange travel ticket for local and foreigner employees.

· Security vetting process for every new hire.

· Recruiting Local National (LN) and foreign employees, leading the creation of a recruiting and interviewing plan for each open position, Recruit and train personnel and allocate responsibilities and office space.

· Monthly joiners and leavers report.

· Receiving daily attendance and night duty reports of staff.

· Working weekly staff time sheet

• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided primary customer support to internal and external customers.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.