Bilanyelis Guzman Boddie
Hudson,FL
Summary
Energetic, dedicate, hard working, and reliable person with more than 20 +years of experience in customer services in the Hospitality Industry, and also retail support and service experience. Dedicated to top-notch customer service and providing high-quality products to loyal customers. Knowledgeable of broad range of products, including kosher and vegan. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never let any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
20
20
years of professional experience
Work History
Bilingual Customer Service Representative
Mike Fasano Tax Collector
New Port Richey, FL
10.2023 - 01.2024
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Displayed patience and understanding when dealing with difficult situations.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Provided translation assistance for customers with limited English proficiency.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Adhered strictly to confidentiality guidelines when handling sensitive information.
- Ensured compliance with applicable laws and regulations related to customer service duties.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Teller Service Representative
Amscot - The Money Superstore
New Port Richey, FL
10.2022 - 10.2023
- Adhered to financial services security, policies, procedures and guideline.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Directed specific questions to appropriate branch personnel.
- Balanced daily cash deposits and vault inventory with zero error rate.
- All type of bills and other loan payments, verifying payment dates and amounts due.
- Balanced currency, coin, and checks in cash drawer at end of shift.
- Verified customer identification by checking driver's license or other forms of ID.
- Processed account transfers and other requests in a timely manner.
- Assisted with opening new accounts for customers.
- Provided assistance to customers with transactions, such as deposits, withdrawals, check cashing, loan payments, and balance inquiries.
- Received and counted daily inventories of cash, drafts and checks.
- Issued and redeemed money orders, and cash all type of checks
- Researched and resolved customer issues following our policies, and procedures guideline.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Identified and reported suspicious behavior to security personnel as appropriate.
Call Center Customer Service Representative
GA Foods
Saint Petersburg, FL
09.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Deli Clerk
Publix Super Market Coral Landy Plaza
Palm Harbor, FL
05.2019 - 04.2021
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Followed recipes and customer requests to prepare meals.
- Documented and entered special orders for event catering and party trays.
- Informed customers of deli specials to increase profits.
- Scrubbed and polished counters to remove debris and food.
Lead Hostess
Springhill Suites By Marriott
Clearwater, FL
10.2017 - 04.2019
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Valet Cashier
Towne Park at Wyndham Hotel
Clearwater, FL
07.2017 - 12.2018
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers by providing information and resolving complaints.
- Reported issues or incidents to supervisor for resolution.
Front Desk Agent
Hotel Oasis Hamaca
Boca Chica, Santo Domingo, DR
02.2009 - 05.2013
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Education
Cashier And Technology - Retailing
Instituto Jose Reyes
Santo Domingo, DR09.2007
High School Diploma -
Ana Lilliam's Miranda
San Cristobal, Dominican Republic06.2006
Some College (No Degree) - Nursing
UASD Santo Domingo
Santo Domingo, DRSkills
- Customer Services
- Call Center Operations
- Account Management
- Customer Data Confidentiality
- Register Operations
- Verbal and Written Communication
- Multitasking and Organization
- Attention to Detail
- Teamwork and Collaboration
- Reliable and Trustworthy
- Opening and Closing Procedures
- Reservation Management
- Phone and Email Etiquette
- Problem-Solving
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
Languages
Spanish
Native/ Bilingual
Italian
Limited
French
Limited
Accomplishments
- Led team to achieve 50% + sales, earning recognition.
- Recognized as Employee of the Month for 6 month in the route, for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with new clients and typically exceeded sales goals by 20+%
- Promoted from Hostess to Front Desk Agent, in less than 12-months.
Timeline
Bilingual Customer Service Representative
Mike Fasano Tax Collector
10.2023 - 01.2024
Teller Service Representative
Amscot - The Money Superstore
10.2022 - 10.2023
Call Center Customer Service Representative
GA Foods
09.2021 - 08.2023
Deli Clerk
Publix Super Market Coral Landy Plaza
05.2019 - 04.2021
Lead Hostess
Springhill Suites By Marriott
10.2017 - 04.2019
Valet Cashier
Towne Park at Wyndham Hotel
07.2017 - 12.2018
Front Desk Agent
Hotel Oasis Hamaca
02.2009 - 05.2013
Cashier And Technology - Retailing
Instituto Jose Reyes
High School Diploma -
Ana Lilliam's Miranda
Some College (No Degree) - Nursing
UASD Santo Domingo
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