Madelyn Bilbrey
Lowell,AR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
Work History
Patient Service Associate
Crisis Stabilization Unit
07.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Developed and maintained positive relationships with patients to create safe and supportive environment
- Certified in CPR and First Aid
- Delivered compassionate patient care, focusing on safety, comfort and emotional support
- Took patient blood pressure and pulse rate, reporting findings in health charts
- Certified in CPR and First Aid
- Performed scheduled patient safety checks and documented results to establish patients' wellbeing
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Developed and maintained positive relationships with patients to create safe and supportive environment
- Facilitated group therapy sessions to help patients develop coping strategies and social skills
Mental Health Technician
Springwoods Behavioral Health
01.2022 - 05.2022
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained patient records, documenting changes in patient condition.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Education
Bachelor of Ars in Theater -
UNIVERSITY OF ARKANSAS
05.2024
Associate of Science in Business Management -
NORTHWEST ARKANSAS COMMUNITY COLLEGE
05.2020
Skills
- Interdisciplinary Collaboration
- Explaining Policy and Procedures
- Conflict Resolution
- Reliability and Dedication
- Calm and Effective Under Pressure
- Patient Intake
- Patient documentation
- Patient Confidentiality and Data Security
- Gathering Information from Patients
- Administrative and Office Support
- Financial Recordkeeping
- Professional Bedside Manner
Timeline
Patient Service Associate
Crisis Stabilization Unit
07.2023 - Current
Mental Health Technician
Springwoods Behavioral Health
01.2022 - 05.2022
Bachelor of Ars in Theater -
UNIVERSITY OF ARKANSAS
Associate of Science in Business Management -
NORTHWEST ARKANSAS COMMUNITY COLLEGE