Bilel Ben Hamad

• Clearing all the shipment in sea port (LCL, Containers & Vehicles)

• Arranging transportation to load the shipments (LCL, Containers & Vehicles)

• Confirming the location of delivery and the responsible person who will be in-charge to receive the shipment.

• Ensuring that all the containers are returned to the shipping line in the same day after the offloading.

• Communication with shipping lines and preparing the necessary documents to collect the delivery order.

• Communication with customers and updating them on the arrival dates of shipments.

• Ensuring that all received shipments documents are completed.

• Sending the customs declaration to customers and updated them regarding the delivery schedule.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and orders.
• Communicated with clients regarding account services, statements, and balances.

• Responsible for all advertising, and planning showroom events.

• Responsible for making the daily, weekly and monthly report.

• Managed showroom inventory and ordering of materials.

• Developed and conducted sales seminars on products and services.

• Educated customers about quality and value of our products.