Bilel Ben Hamad
Doha
Summary
Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.
Overview
9
9
years of professional experience
Work History
Customs Clearance Officer
Nasser Bin Khaled Al Thani And Sons Holding Co
03.2021 - Current
- Clearing all shipments in sea port (LCL, Containers & Vehicles).
- Lawfully cleared merchandise through customs per client and government requirements.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Logistics Coordinator
Nasser Bin Khaled Al Thani And Sons Holding Co
02.2020 - 03.2021
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Customer Service Officer
United Development Company (UDC)
08.2019 - 01.2020
- Responded to customer calls and emails to answer questions about products and services
- Assisted call-in customers with questions and orders
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference
Customer Service Officer
Ooredoo
10.2016 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Developed a system for tracking and analyzing customer feedback to identify areas for improvement
- Generated customer satisfaction surveys to analyze results into action plans
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Showroom In-charge
Speed and Horse Power
06.2015 - 09.2016
- Generated personal sales to meet or exceed established sales goals
- Provided prompt, courteous service to every individual entering showroom
- Managed custom projects by completing initial quotes, design and sample requests
- Set goals for showroom employees and provided support and motivation to help each achieve true potential
- Kept showroom expenses appropriate and reasonable to drive operational efficiency
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Education
Master of Science - Networks & Telecommunications
Higher Institute of Applied Science And Technology
Tunisia07.2014
Bachelor of Science - Computer Science
Secondary School Al Haouaria
Tunisia07.2011
Skills
- Attention to Detail
- Adaptability and Flexibility
- Problem-solving Aptitude
- Time Management Capabilities
- Computer Literacy
- Teamwork Orientation
- Microsoft Office
Languages
ARABIC
Proficient
C2
ENGLISH
Proficient
C2
FRENCH
Advanced
C1
Personal Information
- Date of Birth: 04/29/1991
- Nationality: Tunisian
Timeline
Customs Clearance Officer
Nasser Bin Khaled Al Thani And Sons Holding Co
03.2021 - Current
Logistics Coordinator
Nasser Bin Khaled Al Thani And Sons Holding Co
02.2020 - 03.2021
Customer Service Officer
United Development Company (UDC)
08.2019 - 01.2020
Customer Service Officer
Ooredoo
10.2016 - 07.2019
Showroom In-charge
Speed and Horse Power
06.2015 - 09.2016
Master of Science - Networks & Telecommunications
Higher Institute of Applied Science And Technology
Bachelor of Science - Computer Science
Secondary School Al Haouaria
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