Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bilena Fields

Mulberry,FL

Summary

Experienced Customer Service Representative with a strong background in both Holistic and Medical Healthcare (front office), offering over 10 years of providing exceptional service in diverse environments. Skilled in addressing customer inquiries, resolving issues, and delivering compassionate care, with a deep understanding of healthcare terminology, processes, and patient needs. Adept at working across various communication platforms to ensure customer satisfaction and retention. Known for building strong relationships with client and patients, troubleshooting concerns effectively, and maintaining a calm, professional demeanor even in high-pressure situations. Committed to applying my healthcare expertise and customer service skills to deliver personalized, high-quality service in a dynamic, patient or customer focused role.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Rapid Response Plumbing
10.2024 - 04.2025
  • Responded to Customer Inquiries via phone, email, and online platforms , addressing service-related questions and scheduling appointments for plumbing services.
  • Managed customer complaints and provided timely solutions, escalating issues to the management team when Necessary.
  • Processed service request, work orders, and billing inquiries accurately and efficiently using ServiceTitan .
  • Coordinated with plumbing technicians to ensure timely arrival and service completion, improving customer satisfaction.
  • Maintained detailed records of customer interactions and transactions to ensure smooth communication and follow up

Medical Front Office Receptionist

Comprehensive Internal Medicine
03.2024 - 06.2024
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Organization and time management to manage a variety of tasks effectively

Healthcare Administrative Assistant

Absolute Holistic Medicine
06.2023 - 01.2024
  • greet and check in patients
  • Research insurance policies, eligibility,collect co-payments or deductible and keep an accurate financial record
  • Schedule and confirm patient appointments
  • Answer incoming calls and respond to email inquiries
  • Prepare and maintain patient charts and electronic medical records (i.e. medical history, lab reports, examination results).
  • Prepare and distribute patient information packets regarding treatments
  • Prepare and submit for reports to physicians and other healthcare providers
  • Review and validate accuracy of charges including dates of service, services provided, location and provider signature
  • Provide administrative support to the physician and interpret data to assign ICD-10
  • Enter CPT codes and patient information into billing software
  • Assist medical biller on bi-weekly billing
  • Maintain inventory, order medical and office supplies

Wellness Coordinator

The Joint Chiropractic
11.2019 - 05.2022
  • Completed transactions using point of sale software and ensured all patient accounts were current and accurate
  • Participated with marketing/ sales opportunities to obtain new clientele
  • Updated and implemented membership options, packages and promotions
  • Supported team goals while creating and maintaining positive relationships with team members
  • Maintained the cleanliness of the clinic and organization of the work space
  • Communicated with and re-engaged inactive members

Education

Associate of Arts -

Bauder College
Atlanta, GA
12-2016

Business Administration -

American Intercontinental University
Atlanta, GA
02-2016

High School Diploma -

Westside High School
Jacksonville, Florida
06-2012

Skills

  • HIPPA Compliance
  • ICD-10 and HCPCS coding
  • Advanced organization skills
  • Intermediate computer skills-proficient in Epic software, Microsoft Word, PowerPoint, and Outlook
  • Intermediate medical terminology
  • Excellent customer service interaction
  • Collaborative and Team Player work ethic
  • Motivated and Ambitious

Timeline

Customer Service Representative

Rapid Response Plumbing
10.2024 - 04.2025

Medical Front Office Receptionist

Comprehensive Internal Medicine
03.2024 - 06.2024

Healthcare Administrative Assistant

Absolute Holistic Medicine
06.2023 - 01.2024

Wellness Coordinator

The Joint Chiropractic
11.2019 - 05.2022

Associate of Arts -

Bauder College

Business Administration -

American Intercontinental University

High School Diploma -

Westside High School

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