Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bilguun Bat-Erdem

Addison,IL

Summary

Versatile and diligent professional with a proven track record of consistently surpassing operational targets at UPS. Demonstrates exceptional heavy lifting abilities and strong teamwork skills to achieve success. Recognized for outstanding professionalism and empathy, ensuring customer satisfaction and safety at Safariland and Wendy's. Adapts swiftly to dynamic environments, effectively enhancing efficiency and maintaining a flawless safety record.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Package Handler

UPS
09.2023 - Current
  • Key Responsibilities:
  • Package Sorting and Handling: Efficiently and accurately sort packages based on size, weight, and destination.
  • Loading and Unloading: Load and unload packages from delivery vehicles, ensuring proper handling to prevent damage.
  • Warehouse Operations: Maintain a clean and organized work area, ensuring compliance with safety regulations.
  • Scanning and Documentation: Use handheld scanners to track packages and update shipment information in the system.
  • Team Collaboration: Work closely with team members to achieve daily operational goals and meet delivery schedules.
  • Physical Labor: Perform repetitive tasks involving lifting, carrying, and moving packages of various sizes and weights.
  • Skills and Qualifications:
  • Physical Stamina: Ability to lift, lower, and slide packages up to 130 pounds.
  • Attention to Detail: Ensure accuracy in sorting and handling packages.
  • Time Management: Efficiently manage time to meet tight deadlines in a fast-paced environment.
  • Team Player: Collaborate effectively with colleagues to maintain a smooth workflow.
  • Basic Computer Skills: Operate scanning and tracking equipment to manage shipment data.
  • Work Environment:
  • Warehouse Setting: Work primarily in a warehouse environment, with exposure to varying temperatures.
  • Shift Work: Availability to work early morning, evening, or night shifts, including weekends and holidays.
  • Achievements:
  • Consistently met or exceeded daily package handling targets.
  • Maintained a safety record with zero incidents or injuries.

Ride Operator

Safariland
10.2022 - 03.2023
  • Key Responsibilities:
  • Operation of Rides: Safely operate and control amusement rides and attractions, ensuring adherence to all safety guidelines and operational procedures.
  • Safety Inspections: Conduct routine safety checks and inspections of rides before and during operation to ensure they are in proper working condition.
  • Guest Interaction: Provide excellent customer service by assisting guests, answering questions, and ensuring a pleasant experience.
  • Loading and Unloading: Assist guests with boarding and exiting rides, ensuring secure and safe seating and restraints.
  • Emergency Procedures: Respond promptly to ride malfunctions or guest emergencies, following established protocols to ensure safety and provide assistance.
  • Communication: Clearly communicate ride rules, safety instructions, and any operational changes to guests.
  • Skills and Qualifications:
  • Safety Awareness: Strong attention to detail with a focus on maintaining a safe environment for guests.
  • Customer Service: Excellent interpersonal skills to interact with guests and provide a positive experience.
  • Physical Fitness: Ability to stand for long periods and perform physical tasks such as lifting and securing ride restraints.
  • Problem-Solving: Quick thinking and effective decision-making skills in emergency situations.
  • Team Collaboration: Work effectively with other ride operators and park staff to ensure smooth operations.
  • Achievements:
  • Consistently ensured the safety and satisfaction of guests while operating rides.
  • Maintained a perfect safety record with no incidents or accidents.
  • Received positive feedback from guests for excellent customer service and professionalism.

Team Member

Wendy's
06.2022 - 06.2022
  • Key Responsibilities:
  • Customer Service: Greet and interact with customers in a friendly and professional manner, taking orders accurately and efficiently.
  • Food Preparation: Prepare food items according to Wendy’s quality standards, following food safety guidelines.
  • Cash Handling: Operate cash registers, handle transactions, and provide correct change.
  • Order Assembly: Assemble orders correctly, ensuring all items are included and presented well.
  • Cleaning: Maintain cleanliness in all areas of the restaurant, including dining areas, restrooms, and kitchen.
  • Team Collaboration: Work effectively with team members to ensure smooth and efficient operations.
  • Skills and Qualifications:
  • Customer Focused: Strong customer service skills with the ability to communicate clearly and positively with customers.
  • Attention to Detail: Ensure accuracy in order taking and food preparation.
  • Multi-Tasking: Ability to handle multiple tasks in a fast-paced environment.
  • Team Player: Work well with others and contribute to a positive team environment.
  • Dependability: Reliable and punctual with a strong work ethic.
  • Work Environment:
  • Fast-Paced Setting: Work in a busy, dynamic environment, handling various tasks simultaneously.
  • Achievements:
  • Consistently delivered excellent customer service, contributing to positive customer experiences.
  • Maintained high standards of cleanliness and food safety.
  • Recognized for reliability and teamwork by supervisors and colleagues.

Education

Associate of Science - IT

College of Dupage
Glen Ellyn, IL
04-2027

Skills

    Load & Unload Heavy Lifting Negotiation Work ethic Empathy Customer support Active listening Manual transmission
    Professionalism Food Safety Computer skills Warehouse Management Problem solving Adaptability Attention to detail

Certification

Drivers License

Languages

Mongolian
Native or Bilingual

Timeline

Package Handler

UPS
09.2023 - Current

Ride Operator

Safariland
10.2022 - 03.2023

Team Member

Wendy's
06.2022 - 06.2022

Associate of Science - IT

College of Dupage

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Bilguun Bat-Erdem