Bilguun KHASBAZAR
Colorado Springs,United States
Summary
As a hospitality professional with over three years of face-to-face customer service experience in the hotel industry and Manager-on-Duty safety training, I have developed strong interpersonal, problem-solving, and service-oriented skills that align perfectly with the flight attendant role. My background has taught me how to anticipate guest needs, handle challenging situations with calm professionalism, and create positive experiences for people from diverse backgrounds. I'm eager to bring my passion for customer care, safety awareness, and commitment to excellence to the airline industry as part of your cabin crew team.
Overview
4
4
years of professional experience
Work History
Front Desk/Customer Service Supervisor
Colorado Springs Marriott
Colorado Springs, United States
02.2025 - Current
- Supervise and support front desk and guest service teams to ensure seamless daily operations and exceptional guest experiences.
- Deliver personalized customer service to guests from diverse backgrounds, maintaining Marriott's high standards of hospitality and professionalism.
- Handle guest inquiries, complaints, and escalations with empathy, quick problem-solving, and calm under pressure - skills essential for in-flight service environments.
- Conduct Manager-on-Duty responsibilities, including emergency response coordination, safety checks, and incident reporting.
- Train and mentor staff in customer service excellence, safety procedures, and conflict resolution.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest satisfaction and efficient communication - mirroring the teamwork required among cabin crew members.
- Maintain a professional and polished appearance while representing the Marriott brand, demonstrating adaptability and cultural sensitivity in all guest interactions.
- Uphold strict safety and security standards, reinforcing guest and team well-being, similar to flight safety protocols.
Front Desk Guest Service Agent
Colorado Springs Marriott
Colorado Springs, Colorado
12.2023 - 01.2025
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Processed payments and managed cash transactions with strict adherence to security protocols.
- Coordinated guest check-ins and check-outs, ensuring accurate room assignments and efficient operations.
Customer Service Supervisor
Holiday Inn UB Mongolia
Ulaanbaatar, Mongolia
08.2023 - 11.2023
- Oversaw daily hotel operations as Manager on Duty, ensuring a safe, efficient, and welcoming environment for guests and staff.
- Delivered exceptional face-to-face customer service by anticipating guest needs, resolving issues promptly, and maintaining high satisfaction scores.
- Trained and supervised front desk and guest service associates in communication standards, safety protocols, and brand service expectations.
- Responded to guest emergencies and implemented safety and security procedures, demonstrating calm leadership under pressure - a key skill for in-flight operations.
- Coordinated with multiple departments (housekeeping, food & beverage, maintenance) to ensure smooth guest experiences and operational efficiency.
- Handled VIP check-ins, special requests, and conflict resolution with discretion, empathy, and professionalism.
- Monitored and maintained compliance with company safety policies and local regulations, reinforcing a culture of care and accountability.
- Led by example in upholding brand image, teamwork, and service excellence - core competencies directly applicable to flight attendant roles.
Customer Service Representative
Holiday Inn Ulaanbaatar
Ulaanbaatar, Mongolia
03.2023 - 08.2023
- Delivered exceptional guest service at the front desk while ensuring seamless check-in/check-out processes and handling guest inquiries with professionalism and efficiency.
- Worked closely with the sales department to support group bookings, corporate accounts, and special event coordination.
- Served as the main point of contact between the front office and sales team, ensuring smooth communication and execution of group reservations, room blocks, and event details.
- Assisted in preparing group resumes and coordinating with other departments (housekeeping, F&B, etc.) to fulfill contractual obligations and guest expectations.
- Participated in up selling efforts by recommending upgrades, special packages, and hotel services, contributing to increased revenue and guest satisfaction.
- Played an active role in site visits and pre-arrival planning for VIP and group clients, reinforcing strong relationships with repeat customers and key accounts.
- Supported the sales team in administrative tasks such as updating client profiles, communicating rooming lists, and ensuring accurate billing.
- Developed a strong understanding of hotel sales operations, paving the way for a smooth transition into a sales-focused role.
Front Office Intern
Rich Hill Hotel UB
Ulaanbaatar, Mongolia
10.2022 - 03.2023
- Delivered exceptional face-to-face customer service by assisting guests with check-ins, check-outs, reservations, and general inquiries in a fast-paced environment.
- Anticipated guest needs and provided personalized service, ensuring comfort, satisfaction, and a welcoming atmosphere at all times.
- Handled guest concerns and escalations with professionalism and empathy, maintaining composure and finding solutions quickly - a skill essential for in-flight customer service.
- Collaborated with housekeeping, maintenance, and management teams to coordinate guest requests and resolve issues efficiently.
- Processed payments, verified identification, and maintained accurate guest records in compliance with company policies and data security standards.
- Adhered to safety and emergency procedures while assisting in incident reporting and guest well-being initiatives.
- Recognized for strong communication, cultural awareness, and teamwork - qualities that directly align with airline service standards.
- Consistently maintained a polished and professional appearance while representing the brand with courtesy, enthusiasm, and attention to detail.
Front Desk Agent/Restaurant Food Server
Colorado Springs Marriott Hotel
Colorado Springs, United States
06.2022 - 09.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and dining utensils.
- Assisted guests with menu selections, accommodating special dietary needs.
- Ensured a tidy and orderly workspace to enhance operational efficiency.
- Managed front desk responsibilities, including answering phone calls and greeting clients.
- Demonstrated strong multitasking abilities while prioritizing tasks effectively.
Education
Bachelor of Arts - International Relation
Mongolia International University
Ulaanbaatar, Mongolia06.2022
High School Degree - Ulan Bator, Mongolia
18th Secondary School
Ulan Bator, Mongolia06.2018
Skills
- Effective organization Time efficiency Analytical problem solving Communication proficiency Client service excellence Rapid adaptability Emergency response expertise Composure in crises Safety protocols knowledge Leadership experience Team coordination Customer engagement
Extracurricular Activities
Work and Travel Cultural Exchange in U.S, Pyramid Management LLC, Colorado, US, 06/01/22, 09/01/22, The Work and Travel program allows university students and young adults to come to the United States to work and travel for up to four months. Participants can work in a variety of jobs, including hospitality, retail, and office work. The program also provides an opportunity to travel and explore the United States.
Hobbies and Interests
I enjoy traveling and exploring new cultures, which helps me connect with people from diverse backgrounds. I also stay active through fitness and outdoor activities, which builds stamina and resilience. In my free time, I enjoy reading to expand my knowledge and playing team sports to strengthen collaboration and communication.
Languages
- English
- Mongolian
- Korean
Personal Information
Nationality: Mongolian
Languages
English
Native/ Bilingual
Mongolian
Native/ Bilingual
Korean
Limited
Russian
Limited
References
References available upon request.
Timeline
Front Desk/Customer Service Supervisor
Colorado Springs Marriott
02.2025 - Current
Front Desk Guest Service Agent
Colorado Springs Marriott
12.2023 - 01.2025
Customer Service Supervisor
Holiday Inn UB Mongolia
08.2023 - 11.2023
Customer Service Representative
Holiday Inn Ulaanbaatar
03.2023 - 08.2023
Front Office Intern
Rich Hill Hotel UB
10.2022 - 03.2023
Front Desk Agent/Restaurant Food Server
Colorado Springs Marriott Hotel
06.2022 - 09.2022
Bachelor of Arts - International Relation
Mongolia International University
High School Degree - Ulan Bator, Mongolia
18th Secondary School