Bilguun (Benji) Jargalsaikhan
Seattle,WA
Summary
Customer-focused Server committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Server/Assistant Manager
Star Fusion
01.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Created easy operating System and Employee handbook
- Expediting and checking with customers to ensure food quality
- Getting feedbacks and work with the chefs to improve restaurant experience
Look Model Agency
09.2019 - Current
- Learning about new products quickly in order to present it to a customers
- Communicating with a team to bring 100% good result
- Being able to change face reaction and attitude depending on a project
- Skilled at working independently and collaboratively in a team environment
- Worked flexible hours across night, weekend and holiday shifts
Supervisor
Shinya Shokudo
10.2022 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Project Manager/trade
E&T Mgl Construction
09.2021 - 09.2022
- Choose the types of tools to use in the construction and track the inventory of those tools
- Keep daily employee logs and monitor the conduct of each one of them
- Ensure that the construction project complies with all safety and building regulations
- Conduct an in-depth analysis of the project to come up with the budget and deliverables
- Establish risk factors, then manage and mitigate them to ensure the construction goes on smoothly
- Work closely with Architects and Engineers to establish the requirements for the construction
- Liaise with local authorities to obtain licenses and permits for the project.
Sushi Chef/helper
Sushi Hon
05.2020 - 04.2021
- Cutting and preparing fishes with proper handling
- Prepare all types of sushi, including maki, nigiri and sashimi.
- Manage food prep activities.
- Coordinate with our wait staff to ensure proper cooking, considering special requests and food allergies.
- Prepare appetizers, soups and salads that are close to the philosophy of Japanese cuisine.
- Monitor food stock and place orders, as needed.
- Recommend new, modern recipes, based on traditional cooking techniques
- Maintain hygiene principles in all cooking areas and clean your space at the end of the shift.
Chef/Manager
Tamashisoul
03.2017 - 04.2021
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules Keeping track of employees’ hours
- Ordering food, linens, gloves and other supplies while staying within budget limitations Supervising daily shift operations
- Ensuring all end of day cash outs are correctly completed
- Coordinating daily front- and back-of-house restaurant operation
- Controlling operational costs and identifying ways to cut waste
- Appraising staff performance Interviewing/recruiting new employees
- Interacting with guests to get feedback on product quality and service level
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Developed new culinary programs that increased customer satisfaction and operational excellence levels
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques
- Implemented food cost and waste reduction initiatives to save money
Education
High School Diploma -
6Th School Of Mongolia
Ulaanbaatar06.2016
South Seattle College
Seattle12.2016
Associate degree -
City College of San Francisco
San Francisco, CA06.2018
Project Management
North Seattle College
Seattle, WA06.2023
Skills
- Cooking
- Culinary Experience
- Project Management
- Interviewing
- Recruiting
- Food Preparation
- Kitchen Management Experience
- Serving Experience
- Restaurant Experience
- Kitchen Experience
- POS
- Servsafe Certified
- Japanese Cuisine
- Menu Planning
- Kitchen Management
Timeline
Server/Assistant Manager
Star Fusion
01.2023 - Current
Supervisor
Shinya Shokudo
10.2022 - 04.2023
Project Manager/trade
E&T Mgl Construction
09.2021 - 09.2022
Sushi Chef/helper
Sushi Hon
05.2020 - 04.2021
Look Model Agency
09.2019 - Current
Chef/Manager
Tamashisoul
03.2017 - 04.2021
High School Diploma -
6Th School Of Mongolia
South Seattle College
Associate degree -
City College of San Francisco
Project Management
North Seattle College
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