Bilinie Surpris
Stone Mountain,GA
Summary
Able to effectively self-managed during independent projects, as well as collaborate as part of a productive team. Unafraid of taking on challenges in and outside of my expertise. A well-rounded and professional team player committed to utilizing my skills to help others, while working towards the mission of the company. Adept at properly brainstorming and strategizing towards the best possible decision.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
USAA Federal Savings Bank
06.2021 - Current
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Input information regarding fraud investigations into detailed reports.
- Actively listening to monitor for suspicious behavior or red flags to prevent Identity Theft and Elder Abuse
- Inform members of KYC requirements and recording up to date information, also helping members to submit documentation
- Handled customer inquiries and suggestions courteously and professionally.
- Complete Electronic Funds Transfers for up to 10k
- Determine if an account could be approved for Teller Checks
- Familiar with Reg CC to help members understand the availability of their ATM, Mail, and Teller deposits
- Maintained knowledge on AML/BSA & OFAC compliance
- Worked with member to make changes to the account styling such as, POA, Beneficiary, Guardianship, and Conservatorship.
- Ability to provide tech support with troubleshooting
Administrative Assistant
ALL MEDICAL TRANSPORTATION LLC.
02.2019 - 06.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created scheduled routines for drivers
- Oversaw the company operation to ensure drivers reached their destinations in a timely matter
- Acted as liaison between the company and other entities such as social security.
- Collected payment information from clients
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
Assistant Manager
Bay Breeze Seafood Restaurant
08.2016 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
- Mentored team members to enhance professional development and accountability in workplace.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored staff to meet and exceed high quality standards.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GA05.2016
High School Diploma -
Redan High School
Stone Mountain, GA05.2014
Skills
- Verbal and Written Communication
- Multi-tasking
- Interpersonal Skills
- Conflict Resolution
- Fraud Detection
- Critical Thinking
- Problem Solving
- Leadership and teamwork
- Creative Thinking
- Scheduling
- Paperwork Processing
- Employee Performance Evaluations
Timeline
Customer Service Representative
USAA Federal Savings Bank
06.2021 - Current
Administrative Assistant
ALL MEDICAL TRANSPORTATION LLC.
02.2019 - 06.2021
Assistant Manager
Bay Breeze Seafood Restaurant
08.2016 - 02.2021
Associate of Science - Biology
Georgia State University
High School Diploma -
Redan High School
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