Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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BILJANA BURSAC

Deerfield,IL

Summary

Focused and dedicated Paralegal / Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Manages highly confidential information with professionalism and integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Legal Assistant

Zivkovich Law Office
Niles, IL
05.2022 - 02.2023
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Maintained client confidentiality in all matters.
  • Answered phones promptly while providing courteous customer service.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Filed clients' legal documents in relevant courts for processing.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Updated databases with new information received from attorneys or clients.
  • Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Performed basic bookkeeping duties including tracking payments received from clients.

Customer Service Coordinator

American Airlines
Chicago, IL
05.2015 - 05.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated employee job performance and motivated staff to improve productivity.

Education

Certificate - Paralegal

Bryant And Stratton College - Newport News
Newport News, VA
04-2023

High School Diploma -

ZivkovichSSC "20 Oktobar"
Serbia
06-1987

Skills

  • Order and Request Filing
  • Document Control
  • Office Management
  • MS Office Proficient
  • Case Management
  • Proofreading
  • Legal Terminology
  • Calendar Management
  • Document Preparation
  • Task Prioritization
  • File Organization
  • Confidentiality
  • Client Communication
  • Organizational Efficiency
  • Fast Learner
  • Legal Document Preparation
  • Microsoft Office
  • Administrative Assistance

Languages

English
Full Professional
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Bosnian
Native/ Bilingual

Certification

  • Certified Notary Public

Timeline

Legal Assistant

Zivkovich Law Office
05.2022 - 02.2023

Customer Service Coordinator

American Airlines
05.2015 - 05.2022

Certificate - Paralegal

Bryant And Stratton College - Newport News

High School Diploma -

ZivkovichSSC "20 Oktobar"

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BILJANA BURSAC