Biljana Covic
Summary
Dedicated professional with extensive experience supporting individuals with intellectual and developmental disabilities. Proven ability to collaborate effectively with community support teams and behavioral analysts to create tailored care and behavior support plans that address diverse needs. Recognized for adaptability in dynamic environments and a strong track record of achieving positive outcomes. Committed to fostering communication, problem-solving, and advocacy to enhance the quality of life for clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Caregiver
Crete
08.2023 - 07.2025
- Assisted client with transfers, daily living activities, and leisure pursuits both at home and within the community.
- Provided homemaker services, ensuring a clean and organized living environment.
- Coordinated medical appointments, communicated updates to family members regarding doctors' recommendations, medications, and follow-up services or interventions.
Case Manager
NWICA
08.2020 - 12.2022
- Conducted initial client assessments by phone and in person to identify needs.
- Screened for eligibility to determine level of care for Medicaid and other publicly funded programs and resources.
- Presented options for assisted living and nursing facility care based on individual assessments.
- Developed tailored care plans and supported clients and caregivers in initiating services.
- Performed regular follow-ups to ensure satisfaction with home service providers and resolved concerns regarding service quality.
Community Employment Specialist / Job Developer
CTF Illinois
01.2018 - 08.2020
- Managed contracts with the Department of Rehabilitation, serving over 20 clients per week with job readiness training.
- Provided support to participants in developing the skills necessary to obtain and maintain community employment.
- Established relationships with both small businesses and large corporations to create job opportunities for adults with intellectual and physical disabilities.
- Connected clients to essential community resources, including healthcare, housing, and education.
- Coordinated interdisciplinary team efforts through meetings, advocacy, and person-centered planning to ensure quality service delivery.
Advocacy Coordinator and Case Manager
CTF Illinois – Lifestyles Academy
04.2017 - 01.2018
- Facilitated and fostered volunteer activities with advocacy group members, contributing to their professional development.
Administrative Assistant
Yasa Trucking, Inc.
02.2016 - 04.2017
- Supported in the dispatch of several truck units by monitoring routes to ensure proper delivery of product.
Case Manager
Crown Counseling
03.2015 - 02.2016
- Assisted clients in the following areas: identifying barriers to employment, creating resume, interview preparation and networking for jobs.
- Connected clients to employment agencies to assist with employment and provide training for additional skills.
- Provided Parenting Education to parents.
- Supervised visitations between parents and children.
- Reported progress and made recommendations thru: monthly notes, family team meetings, and quarterly court reviews on parent's progress towards reunification with children.
Case Manager
Capitol City
09.2014 - 03.2015
- Supervised visitations, provided parenting education and community supports and or resources to parents working towards reunification with their children.
Administrative Assistant
Toli Transportation
09.2008 - 04.2014
- Managed payroll, tax filing, accounts receivable/payable, maintenance records, and maintained safety compliance per DOT regulations.
Case Manager / Q.I.D.P.
Trinity Services, Inc.
10.2000 - 09.2008
- Coordinated and developed Individual Service Plans with a community support team for individuals with developmental disabilities.
- Developed, reviewed and evaluated pertinent service and treatment plan data relative to each individual's personal growth.
- Provided training to direct care staff at day programs and residential homes to ensure that services were being correctly implemented.
- Contributed to development of behavior modification plans with the support and supervision of a behavior analyst and ensured that direct staff were properly trained on implementing goals.
- Maintained a clinical file and documentation to ensure that all services and supports were being received and that progress was being reported for a case load of 25-30 individuals.
Education
Bachelor of Arts - Psychology
Purdue University
Hammond, INSkills
Self-motivated, collaborative team player
Excellent interpersonal communication skills; quickly foster diverse relationships
Proficient in Microsoft Office Suite
Fluent in Serbo-Croatian
Certification
- Level 3 Certification in Guided Meditation
- Certified in Family Teaching Model
- Certified in Basics of Reality Therapy
Timeline
Caregiver
Crete
08.2023 - 07.2025
Case Manager
NWICA
08.2020 - 12.2022
Community Employment Specialist / Job Developer
CTF Illinois
01.2018 - 08.2020
Advocacy Coordinator and Case Manager
CTF Illinois – Lifestyles Academy
04.2017 - 01.2018
Administrative Assistant
Yasa Trucking, Inc.
02.2016 - 04.2017
Case Manager
Crown Counseling
03.2015 - 02.2016
Case Manager
Capitol City
09.2014 - 03.2015
Administrative Assistant
Toli Transportation
09.2008 - 04.2014
Case Manager / Q.I.D.P.
Trinity Services, Inc.
10.2000 - 09.2008
Bachelor of Arts - Psychology
Purdue University
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