Biljana Skeparoska
Chicago,IL
Summary
Accomplished Store Manager with a proven track record of increasing sales by 35% at Leap, MZ Wallace, demonstrating exceptional skills in business performance analysis and team development. Expert in fostering customer relationships and coaching high-performing teams, with a keen focus on achieving company objectives. Specializes in strategic marketing and inventory management to drive business growth.
Overview
6
6
years of professional experience
Work History
Store Manager
Leap MZ Wallace
11.2023 - Current
- Volume $850.0
- Increased business by 35% year-to-date compered to the same period last year.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Assisted with NSO by opening two new MZ Wallace stores and training new employees.
Business Manager Noble Panacea
Neiman Marcus
07.2023 - 11.2023
- Volume $500.0
- Reviewed and analyzed business performance on daily, monthly, seasonal and annual basis.
- Analyzed business performance date and forecasted business results for upper management.
- Planed and delivered training sessions to improve employee effectiveness.
- Attracted new clients through brand promotion and sales marketing practices.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Provided customers service by answering questions, providing recommendations and addressing complaints.
Counter Manager for Estee Lauder
Macys Department Store
08.2021 - 07.2023
- Volume $720.0
- Grew Business to take over #1 Volume brand in the department in 2022.
- Organized sale events and created eye-catching product displays to attract customers to Estee Lauder counter.
- Sold merchandise thought effective customer service techniques and professional selling skills to reach productivity goals.
- Facilitated strategies to present and sell merchandise thought regular product demonstrations.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Prestige Manager
Macys Department Store
04.2021 - 08.2021
- Volume $500.0
- Supporting the big three beauty counters to grow their businesses.
Counter Manager for Clinique
Macys Department Store
04.2019 - 04.2021
- Volume $550.0
Counter Manager for Shiseido
Macys Department Store
10.2018 - 04.2019
- Volume $140.0
Education
Bachelor of Science - Customs And Freightforwafding
Faculty of Tourism And Hospitality
Ohrid, North Macedonia 10-2008
Skills
- Review and analyze business performance on daily, monthly, seasonal and annual basis
- Plan and deliver training sessions to improve employee effectiveness and development
- Developing the grow on the other managers in the company
- Customer service, developing and growing customers relationship through MyClient and Endear
- Goal - oriented Driven to meet company goals and leading the team to meet company objectives and goals
- Strong experience and a proven ability in recruiting, interviewing, hiring, and coaching staff to build high-performing, cohesive teams I excel at identifying talent, fostering growth, and aligning team goals with organizational objectives
Accomplishments
- Exceeded monthly store sales goals 10 months in a row.
- Increased sales by 35% by coaching department managers on new merchandising standards.
- Supervised team of 15 staff members.
Languages
Macedonian
Native or Bilingual
English
Native or Bilingual
Serbian
Full Professional
Croatian
Full Professional
Bulgarian
Full Professional
Albanian
Professional Working
Spanish
Professional Working
Timeline
Store Manager
Leap MZ Wallace
11.2023 - Current
Business Manager Noble Panacea
Neiman Marcus
07.2023 - 11.2023
Counter Manager for Estee Lauder
Macys Department Store
08.2021 - 07.2023
Prestige Manager
Macys Department Store
04.2021 - 08.2021
Counter Manager for Clinique
Macys Department Store
04.2019 - 04.2021
Counter Manager for Shiseido
Macys Department Store
10.2018 - 04.2019
Bachelor of Science - Customs And Freightforwafding
Faculty of Tourism And Hospitality
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