Bill Adusei
Richmond,TX
Summary
Accomplished IT Project Manager with expertise in gathering business requirements and providing software and network support. Skilled in advising on data guidelines and managing the implementation of new system functionalities. Experienced in leading diverse teams and complex projects across platforms, with strengths in strategic planning, risk management, and stakeholder communication. Delivered process improvements that enhanced efficiency and reduced costs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contract IT Project Manager (Passenger Seat Services Integration)
United Airlines
04.2025 - 12.2025
- Orchestration of go-live execution for paid seat project driving 1,000 ticket purchases in first week of launch and $1 million in revenue within first month.
- Implemented systems for a $5 million project, allowing Lufthansa and its regional carriers to sell seats through United’s digital platforms.
- Developed detailed project plans, timelines, and estimates for projects and ad-hoc change requests to streamline project execution.
- Acted as the point of contact for cross-functional teams, coordinating project release cutover scripts and tracking code development.
- Compiled weekly capital expenditure project updates for stakeholders to ensure informed decision-making.
IT Business Analyst (Digital Refunds Technology)
United Airlines
06.2021 - 12.2024
- Facilitated cross-functional meetings to gather requirements, acceptance criteria, and status updates for cloud automation projects for customer refunds, streamlining manual processes for contact centers by 55%.
- Managed updates to senior management and revenue accounting stakeholders on fixes and enhancements to digital refunds processes, supporting the handling of 60,000 weekly customer refunds.
- Executed change management for fixes and enhancements to applications in production, ensuring stability and performance.
Product Manager -IT (Fintech)
United Airlines
06.2019 - 08.2020
- Led successful delivery of an industry mandated automated refund solution, enabling Department of Transportation compliant customer reimbursements within seven days for each transaction.
- Oversaw technical projects on Refunds, Employee Passenger Accounting, Commercial Receivables, and International Tax Reporting with over $1 Million in seed funding from Finance Department.
- Facilitated migration of Credit Card Billing application from on-prem to cloud within one year, applying SDLC practices.
- Executed Scrum Master duties for vendors and employees, supporting core efforts and corporate funded projects.
- Budget forecasting for monthly spend on funded projects and project status reporting to senior leadership.
Contract IT Trade floor support
IBM (Artech/Motiva Enterprises/Shell)
11.2016 - 05.2019
- Troubleshot computers, mobile devices, and peripherals for executives, trade floor analysts, consultants, and engineers across various departments.
- ETRM system support for Risk Analysts and Energy Traders.
- Installation along with issuing administrative permission for financial, analytical, and project-based software utilized daily by computers and mobile devices of over 2,000 oil and gas employees.
- Reimaging and deployment of over 1,000 computers for Shell and Motiva Enterprises.
- Ranked second department-wide in incidents resolved and service requests completed, averaging 100 monthly for on-site and remote employees.
- Working in conjunction with Business Analysts to engage in end-user testing for new software applications.
- Collaborated with analysts and software vendors on user implementation planning, troubleshooting, and monitoring service level agreement (SLA) statuses.
Senior Analyst- Projects & Systems (Employee Travel)
United Airlines
11.2014 - 03.2015
- Managed the product lifecycle for a high‑volume internal reservation application, implementing UX upgrades and functional enhancements for 100,000 global users.
- Negotiated and established contractual agreements with airlines for reciprocal flight purchase transactions, enhancing collaboration within the reservation system.
- Developed and refined user stories and acceptance criteria for project sprints to enhance clarity and alignment.
- Participated in monthly night system release launches, ensuring comprehensive testing of new application features for optimal performance.
Research Associate
The Alexander Group
Houston, TX
11.2014 - 03.2015
- Executed the planning, organizing, and conducting of searches for exceptional leaders across various businesses in private and public sectors.
- Provided evaluation of over 1,000 candidates with minimal oversight to successfully connect Clients with Executive Candidates.
- Compiled individual research projects averaging $100k per client with the objective of prospecting Executive Managers in fields such as legal, pharmaceutical, and financial.
Research & Sales Assistant
Comcast Corporation
Houston, TX
09.2012 - 10.2014
- Spearheaded weekly revenue reports for the Advertising Sales Department accounting for nearly $10 million dollars in annual gross sales locally and nationally.
- Identified analytical trends that contributed to 48% increase in viewership among targeted demographics from 2013 to 2014.
- Presented analytical trends and projections to Department Heads and external management regarding 2.2 million households with television access in the Houston area.
Education
Bachelor of Arts - Telecommunications
Baylor University
Master of Business Administration - Marketing
University of Houston – Victoria
Information Technology Support Associate Certificate -
My Computer Career
Business Analyst Professional Certificate -
Texas School of Continuing Education & Recruitment
Skills
- User Acceptance Testing
- Stakeholder Management
- Scrum Framework
- Quality Assurance Testing
- Agile & Waterfall Methodology
- User Story Creation
- Budget forecasting
- Requirements gathering
- Stakeholder communication
- SDLC practices
- Risk management
Certification
- Certified Project Management Professional (PMP), 2983111
- Certified SAFe 5 Scrum Master, 00606472-3837
- Certified AWS Cloud Practitioner, VS07NZ4LF11E1ZKW
- Certified AWS AI Practitioner
Notable Skills
- JIRA
- ServiceNow
- Azure DevOps (ADO)
- MS Project
Education And Career Development
- Baylor University, Bachelor of Arts, Telecommunications
- University of Houston – Victoria, Master of Business Administration, Marketing
- My Computer Career, Information Technology Support Associate Certificate
- Texas School of Continuing Education & Recruitment, Business Analyst Professional Certificate
Timeline
Contract IT Project Manager (Passenger Seat Services Integration)
United Airlines
04.2025 - 12.2025
IT Business Analyst (Digital Refunds Technology)
United Airlines
06.2021 - 12.2024
Product Manager -IT (Fintech)
United Airlines
06.2019 - 08.2020
Contract IT Trade floor support
IBM (Artech/Motiva Enterprises/Shell)
11.2016 - 05.2019
Senior Analyst- Projects & Systems (Employee Travel)
United Airlines
11.2014 - 03.2015
Research Associate
The Alexander Group
11.2014 - 03.2015
Research & Sales Assistant
Comcast Corporation
09.2012 - 10.2014
Bachelor of Arts - Telecommunications
Baylor University
Master of Business Administration - Marketing
University of Houston – Victoria
Information Technology Support Associate Certificate -
My Computer Career
Business Analyst Professional Certificate -
Texas School of Continuing Education & Recruitment