BILL AGIUS
Parker,CO
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Shift Manager
Sweetgreen
Highlands Ranch, Colorado
01.2023 - Current
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Created positive work environment to meet company, state and federal employment guidelines
- Uphold strict safety and security standards to protect consumers and assets
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
Cook/Cashier
Taste of Philly
Parker, CO
01.2019 - 03.2020
- Responsible for preparing and/or cashiering customer food orders in a high pressure, high volume environment
- Ensured quality of food and appropriate temperatures for food safety
- Provided detailed attention for customer satisfaction
- Performed restaurant maintenance tasks including cleaning and sanitation; food supply rotation and restocking
Catering Manager Assistant
Garbanzo Mediterranean Grill
Multiple Locations Metro, CO
10.2014 - 06.2015
- Responsible for preparing, packaging, processing, delivering, and setting up catering orders from multiple restaurant locations to client sites
- Ensured quality of food and appropriate temperatures for food safety
- Provided detailed attention for customer satisfaction
Customer Service Representative/Social Media Coordinator
Blaster Bouncer Jumping Castles, Inc
Denver, CO
04.2014 - 09.2014
- Responsible for facebook and Twitter presence and content to increase business presence and traffic
- Handled customer service calls and emails for rental scheduling, issues, and questions for multiple business locations across the country including payments and confirmations
- Interfaced with business staff at out of state locations to address customer service issues
Warehouse Supervisor
Blaster Bouncer Jumping Castles, Inc
Denver, CO
04.2009 - 11.2009
- Responsible for staff scheduling and production/time budgeting
- Handled customer pickups and emergency needs in normal and high-pressure, high-volume situations
- Repaired and maintained multiple types of carnival equipment and inflatable products (slides, bounce houses, etc.)
- Maximized inventory organization and tracking
Customer Finance Officer/Team Lead/OCA Escalations Representative
Sprint Nextel
Lone Tree, CO
12.1999 - 04.2009
- Interfaced with outside collections agencies to resolve account disputes in a timely fashion
- Member of team that achieved a higher percentage of collection than ever before
- Responsible for researching fraud and default accounts
- Instrumental in team building activities and competitions-looked to for guidance by other team members
- Added to customer service knowledge
- Averaged 80 calls per day
- Averaged 95% quality on calls
Production Manager
ARAMARK, Contract Services
Philadelphia, PA
02.1998 - 12.1999
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
Lead Line Cook
Red Robin
Seattle, WA
03.1994 - 02.1998
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
Lead Cook
Tony Roma's Restaurant
Orlando, FL
01.1993 - 03.1995
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Education
High School Diploma -
Denby High School
Detroit, MI06-1989
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Training and mentoring
- Quality assurance
- Staff training and onboarding
- Safety compliance
Certification
- Food Protection Manager Certification (FPMC) - Various Accredited Providers.
Timeline
Shift Manager
Sweetgreen
01.2023 - Current
Cook/Cashier
Taste of Philly
01.2019 - 03.2020
Catering Manager Assistant
Garbanzo Mediterranean Grill
10.2014 - 06.2015
Customer Service Representative/Social Media Coordinator
Blaster Bouncer Jumping Castles, Inc
04.2014 - 09.2014
Warehouse Supervisor
Blaster Bouncer Jumping Castles, Inc
04.2009 - 11.2009
Customer Finance Officer/Team Lead/OCA Escalations Representative
Sprint Nextel
12.1999 - 04.2009
Production Manager
ARAMARK, Contract Services
02.1998 - 12.1999
Lead Line Cook
Red Robin
03.1994 - 02.1998
Lead Cook
Tony Roma's Restaurant
01.1993 - 03.1995
High School Diploma -
Denby High School
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