Bill Alvarez
Brooklyn,NY
Summary
Dynamic and ambitious guest service professional with over 10 years of experience providing exemplary service in full-service hotel properties. A proven ability to manage front desk & bellmen operations, identify and fulfill customer needs and resolve conflicts. Dedicated team player with a proven aptitude to achieve optimal guest experiences resulting in frequent hotel stays and positive online reviews. Accustomed to working in fast-paced environments with success in effectively handling difficult situations.
Overview
8
8
years of professional experience
Work History
Bellman
1 Hotel Brooklyn Bridge
Brooklyn
2019.09 - Current
- Inform guests about hotel facilities, functions as well as give directions on area, hours of operation, how to use items in the guest room such as the espresso machine, filtered water system, the safe
- Open doors and greet guests in a friendly and courteous manner and maintain the designated station in the lobby, standing alert to be easily summoned for fronts
- Assisting them with their luggage
- Assist guests with transportation, hail taxi, assist them with transportation apps (Uber, Lyft, Via, etc.) Responsible for all stored guest’s luggage, Checking luggage for hotel guests both for day and overnight, Make sure all luggage is tagged with guest name and room number
- Provide the pivotal first impression, setting the tone for the guest experience and extending a genuinely friendly welcome to arriving guests.
Bell Captain
Moxy Hotel NYC Downtown (Opening Team)
2018.06 - 2019.08
- Opened the door and greets as they enter and leave the hotel and assisted guests with carrying luggage during check-in and check-out
- Safely and promptly delivers to and picks up luggage from guest rooms
- Assisted guests with transportation by getting taxis or arranging car services
- Opens car and taxi doors for guests
- Accepted mail & occasionally deliver packages to guest rooms
- Performs any other duties, if capable, as requested by management and provided training needs to staff
- Monitored and ensured that Bell and Door Staff perform their job functions to the hotel's expected level of service
- Maintained security and accurate record of all guest room keys issued to Bell and Door Staff.
Bellman
Public Hotel
2018.10 - 2019.06
- Tagging, storing & retrieving guest luggage in a careful and organizing manner
- Being the liaison from the front of the hotel to the front desk
- Assisting guest with transportation to the airport and information about the hotel
- Listening and always being accessible to our guest so we can take of their requests.
Bellman
Refinery Hotel
New York , NY
2016.04 - 2018.05
- Greeted guests upon arrival and assisted with luggage.
- Provided directions and information about the hotel, local attractions, and available services.
- Assisted guests with check-in procedures and provided them with keys to their rooms.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
Education
Associates Degree in Small Business Entrepreneurship -
San Jacinto College
05.2012
Skills
- Fluent in Spanish
- Excellent verbal and written communication skill
- Exceptional ability to adjust to changes in a fast-paced environment
- Guest Services
Accomplishments
- October 2017 Refinery Hotel Employee of the month
- January 2019 Moxy Hotel Employee of the month
Timeline
Bellman
1 Hotel Brooklyn Bridge
2019.09 - Current
Bellman
Public Hotel
2018.10 - 2019.06
Bell Captain
Moxy Hotel NYC Downtown (Opening Team)
2018.06 - 2019.08
Bellman
Refinery Hotel
2016.04 - 2018.05
Associates Degree in Small Business Entrepreneurship -
San Jacinto College
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