William Barbour
SANTA FE
Summary
Dynamic Operations Manager with a proven track record at HEB Grocery Store, excelling in team leadership and customer service. Enhanced profitability through effective inventory management and staff training, achieving significant improvements in customer satisfaction. Skilled in problem-solving and operations management, fostering a collaborative environment for optimal service delivery.
Overview
2024
2024
years of professional experience
Work History
Operations Manager
HEB Grocery Store
Check in Agent
Intercruises Shoreside & Port Services
10.2021 - 03.2023
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Department Manager
HEB Grocery Store
12.2002 - 12.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Manager
Starbucks
01.2001 - 11.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager of Food Service
Lubys Cafeteria
03.1984 - 11.2001
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Education
General
Archbishop Neale
La Plata, MD06-1974
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Check in Agent
Intercruises Shoreside & Port Services
10.2021 - 03.2023
Department Manager
HEB Grocery Store
12.2002 - 12.2021
Manager
Starbucks
01.2001 - 11.2001
General Manager of Food Service
Lubys Cafeteria
03.1984 - 11.2001
Operations Manager
HEB Grocery Store
General
Archbishop Neale
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