BILL BELL
PembrokePines
Summary
Resourceful Asset Protection Agent recognized for high productivity and efficient task completion. Skilled in surveillance techniques, loss prevention strategies, and risk assessment, ensuring safety and security of assets. Excel in communication, problem-solving, and teamwork, adapting to evolving security challenges with proactive measures.
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Asset Protection Agent
Lowes Home Improvment
Pembroke Pines
05.2023 - 09.2025
- Monitored store premises to deter theft and ensure safety protocols.
- Conducted regular surveillance of high-risk areas using security cameras.
- Collaborated with team members to maintain a secure shopping environment.
- Assisted in handling suspicious activities and reporting incidents promptly.
- Documented security breaches and prepared reports for management review.
- Implemented routine inspections to identify potential security vulnerabilities.
- Produced well-written reports detailing shoplifting and attempted theft.
- Responded quickly to emergency situations such as fire alarms or medical emergencies.
- Tracked inventory levels on a regular basis to identify discrepancies between expected stock levels and actual stock levels.
- Advised store management on best practices for asset protection strategies.
- Provided customer service support including resolving customer disputes or complaints in a timely manner.
- Investigated suspicious persons, activities and reported findings to appropriate personnel.
- Inspected merchandise for signs of tampering or theft.
- Monitored access control systems, CCTV cameras and alarm systems to ensure the safety of assets.
- Attended training sessions on new products or technologies that could improve the effectiveness of Asset Protection efforts.
- Analyzed sales data trends to uncover areas where additional security measures may be necessary.
- Assisted in maintaining a safe environment by responding to emergency situations such as fire alarms and medical emergencies.
- Performed daily inspections of property for potential security issues or hazards.
- Interacted with store staff, local law enforcement and other authorities regarding asset protection matters.
- Conducted surveillance of customers, employees and vendors to identify potential security risks or criminal activity.
Restaurant Manager
Benihana Restaurant
Miami Beach
06.2022 - 04.2023
- Managed daily restaurant operations and ensured smooth service delivery.
- Supervised staff performance and provided training on customer service standards.
- Coordinated inventory management to maintain stock levels for kitchen and dining areas.
- Developed staff schedules to optimize coverage during peak hours and special events.
- Implemented health and safety protocols to ensure compliance with regulations.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Organized promotional events to attract new customers and increase visibility.
- Collaborated with kitchen staff to ensure timely food preparation and quality service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Restaurant Training Manager
Chili's Bar and Grill
Johns Creek
01.2016 - 02.2021
- Developed training programs for new staff to ensure consistent service standards.
- Facilitated onboarding sessions to integrate employees into the restaurant culture.
- Conducted regular training assessments to evaluate employee performance and skill gaps.
- Collaborated with management to implement safety and sanitation protocols in training.
- Created instructional materials for various roles within the restaurant environment.
- Organized workshops to enhance team communication and service efficiency.
- Provided ongoing support and mentorship to staff during their training process.
- Updated training content based on feedback and changing operational needs.
- Organized team building activities for the entire restaurant staff.
- Analyzed feedback from trainees regarding course content, structure, materials used in order to make improvements where needed.
- Conducted performance reviews with all restaurant employees to identify areas of improvement.
- Collaborated with other departments within the organization to ensure compliance with company standards and expectations.
- Managed daily restaurant operations and ensured smooth service delivery.
- Supervised staff performance and provided training on customer service standards.
- Coordinated inventory management to maintain stock levels for kitchen and dining areas.
- Developed staff schedules to optimize coverage during peak hours and special events.
- Implemented health and safety protocols to ensure compliance with regulations.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Collaborated with kitchen staff to ensure timely food preparation and quality service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Operating Partner
Jellyfish Restaurant
Chicago
01.2015 - 12.2015
- Collaborated with teams to develop and implement operational strategies.
- Oversaw daily business operations, ensuring efficient workflow and resource utilization.
- Managed vendor relationships, negotiating contracts to enhance service delivery.
- Conducted regular performance reviews, providing feedback and coaching to staff.
- Streamlined processes to improve efficiency and reduce operational costs.
- Analyzed market trends to identify opportunities for growth and innovation.
- Developed training programs for new hires, fostering a culture of continuous improvement.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Sought out new vendors and negotiated favorable contracts to control costs.
- Created and executed strategies to improve operational efficiency and reduce costs.
- Negotiated contracts with vendors for services including IT, HR, marketing.
- Monitored employee performance against established goals and provided feedback accordingly.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Reviewed reports from various departments regularly for timely decision making.
- Oversaw successful customer relations and quality control programs.
- Established and oversaw marketing and sales promotions to generate new business.
- Established and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Optimized resource utilization through effective scheduling and coordination of tasks.
- Reviewed financial statements to identify areas for cost savings or revenue improvement.
- Ensured compliance with applicable laws, regulations, standards, policies and procedures.
- Identified training needs within the organization and developed training plans accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Restaurant Manager
Blackfinn Ameripub
Chicago
08.2013 - 01.2015
- Managed daily restaurant operations and ensured smooth service delivery.
- Supervised staff performance and provided training on customer service standards.
- Coordinated inventory management to maintain stock levels for kitchen and dining areas.
- Developed staff schedules to optimize coverage during peak hours and special events.
- Implemented health and safety protocols to ensure compliance with regulations.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Collaborated with kitchen staff to ensure timely food preparation and quality service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor of Arts - Financial Analysis
Howard University
Washington, DC 08.1988 - 10.1990
High School Diploma -
St. Ignatius Collge Prep
Chicago, IL 08.1984 - 06.1988
Skills
- JavaScript
- Python
- Java
- SQL
- HTML/CSS
- Surveillance techniques
- Incident reporting
- Loss prevention strategies
- Security technology management
- Inventory control
- Risk assessment
- Regulatory compliance
- Team collaboration
- Staff training
- Strong communication
- Problem solving
- Time management
- External theft prevention
- Workplace safety
- CCTV monitoring
- Report writing
- Front-end monitoring
- Credit card & check fraud
- Shoplifter apprehension
- Team Training
- Inventory management
- Customer service
- Health and safety compliance
- Operations coordination
- Schedule optimization
- Budget management
- Team leadership
- Effective communication
- Relationship building
Timeline
Asset Protection Agent
Lowes Home Improvment
05.2023 - 09.2025
Restaurant Manager
Benihana Restaurant
06.2022 - 04.2023
Restaurant Training Manager
Chili's Bar and Grill
01.2016 - 02.2021
Operating Partner
Jellyfish Restaurant
01.2015 - 12.2015
Restaurant Manager
Blackfinn Ameripub
08.2013 - 01.2015
Bachelor of Arts - Financial Analysis
Howard University
08.1988 - 10.1990
High School Diploma -
St. Ignatius Collge Prep
08.1984 - 06.1988
Similar Profiles
Odessa MatzOdessa Matz
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
James KerberJames Kerber
Full Time Sales Associate at Lowes Home ImprovmentFull Time Sales Associate at Lowes Home Improvment
Harlie ClayHarlie Clay
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Imunique GilliamImunique Gilliam
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Jayme HernandezJayme Hernandez
Asset Protection Agent at Lowes Home ImprovmentAsset Protection Agent at Lowes Home Improvment