Bill-Bern Balthazard

Responsible for the total, efficient and profitable operations of a CVS Pharmacy store.

• Management/ Customer Service: lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner. Assist customers with their questions, problems and complaints; handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers.
• Merchandising/Presentation: price merchandise; stock shelves; reset departments following Planograms adapting them to a particular store; organize and execute the display and signing of weekly, major promotional and seasonal merchandise; organize and execute the display and maintenance of off-shelf merchandise.
• Shrinkage: control use of register keys, securing door keys, alarm codes, and safe combinations. Execute locking of safe and security doors and setting of alarms when closing the store. Complete random cash verifications, journal tape checks, analyze Cashier Analysis Report. Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly. Protect store assets. Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases; maintain and react to Electronic Article Surveillance system; ensure price accuracy, using POS Price Accuracy Report and in-store price audits.
• Operations: respond to Customer Service Comments; review electronic journal; access, input, retrieve and analyze information form the computer; order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine; work reserve stock; oversee and execute the preparation of the daily cash report and weekly summary; develop sales/hours forecasts; load and unload deliveries; verify and document billing of merchandise (check-in merchandise); execute and document merchandise returns and inter-store transfers; operate cash register; execute and document: cash/check pulls, deposits; returned check payments etc.; deliver deposits and secure change from the bank maintain a balanced imprest fund; schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours; execute weekly payroll; ensure compliance with all company policies and procedures and federal and state laws; prepare, complete and distribute reports and records: paid out summary; key rec’s (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports etc.; open/close store; conduct a walk through of the store and establish a prioritized list of tasks; attend district and/or regional meetings; execute payment of outside vendors as appropriate; supervise and/or execute rubbish removal.
• Human Resources: train, develop and evaluate crew members, supervisors, Assistant Managers. Execute all necessary documentation for regular administration: hiring kits, staff enrollment forms, changes of status forms. Recruit, select, hire, train, develop, evaluate and terminate hourly non-exempt employees. Supervise Assistant Manager development as a Store Manager. Conduct performance appraisals for all directly assigned personnel. Recommend wage rate and promotion of hourly non-exempt employees. Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job. Coach and execute counseling discussions with store employees. Develop short and long term staffing strategies. Maintain a work place free from discrimination and harassment. Maintain accurate and up-to-date personnel records at store level. Financial Reporting/Administration: analyze operating reports/documents and make recommendations on how to improve store performance and implement plans; prepare the store for a physical inventory; complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement.
• Managing Store expenses; making sure not to over order supplies, etc
• Reviewing P&L every month and devising a plan to ensure Store Profitability by controlling overspending and overuse of payroll and Overtime Hours
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Acted as critical thought partner to the District Leader to bring forward insights to improve district-level performance
• Managed, Trained and Staffed Off Site Immunization clinics across OR and WA
• Partnered with store leaders and teams across the OR and WA market to ensure that stores are effectively staffed and scheduled
• Prepared stores for inventories
• Managed Pharmacist scheduling and payroll for the district
• Handling administrative activities (store supply ordering, etc.)
• Pulled, formatted, and analyzed different reporting to prioritize opportunities and make recommendations
• Following up with Store Leaders on exception reporting, CRS audits, IT/service ticket escalation, etc
• Managed calendar and email requests for the District Leader while they are engaged in store visits
• Set and maintain Pharmacist schedule for stores in the district, including holes list and shift coverage, Floater Pharmacist calendar, Pharmacist vacation approvals and coverage coordination, and sick call coverage
• Track and submit Pharmacist payroll based on Pharmacist schedule
• Proxy as District Leader for various administrative needs, including store supply ordering, HR ticket submissions, Store Manager vacation approvals, Pharmacist base change submissions, mileage submissions, IT and service channel ticket escalations, etc
• Managed District Leader inbox to ensure timely follow-up on all urgent matters, using judgment to independently address issues where possible, and escalate where needed
• Review communications from CSC (Weekly Field Communication, Hub tasks) as well as Region Director in order to brief District Leader on key priorities and upcoming milestones
• Set up webex and other supports as needed for various district conference calls and other meetings
• Complete various district/region trackers as required by local leadership and follow up with store teams on exception reporting, including training, CarePass enrollment validation, mCC escalation management, etc
• Support staffing for the district as needed, including opening and maintaining StarSource requisitions, screening candidates for RPh, SMIT, FSM and following up on candidate progress with the Hiring Support Center
• Travel the market with the DL to support store performance.

• Develop and implement online content for interactive learning to increase student understanding of course materials
• Coordinate training and development for Region 83; Districts 1, and 4, Region 67 District 1
• Manage training curriculum for new hires
• Facilitate NCO, LearnRx, ASHP, and SMD classes for Enterprise new hires
• Track and follow up with training on TMS
• Travel and facilitate classes to Missouri and Indiana for Schnucks Conversion
• Track TR7, TVP hours
• Lead various development activities and interventions
• Ensure learning environments are conducive to learning
• Coordinate development activities with colleagues, managers, Mobile Training Coaches and SMEs
• Guide developing colleagues through their development programs
• Track, measure, report and communicate on colleague progress
• Conduct On the Job Coaching for New Pharmacy Technicians
• Develop on-the-job (OJT) coaches as needed to meet the development needs the PNW
• Build and manage relationships with key stakeholders: Field Management, Training Store Managers, Pharmacy Managers, Store Managers, SMIT Coaches, PMEL Coaches, OJT Coaches, peers and Training Delivery Supervisors
• Communicate status of both to developing colleagues, key stakeholders and L&D management
• Assess, evaluate and validate knowledge and skill acquisition.

• Maintained the schedule for all CVS Retails pharmacies in OR, WA, and AK
• Inputted payroll every week
• Covered sick calls, Vacation requests, etc
• Reached out to clients to coordinate flu clinics across the Pacific North West
• Scheduled Orientation for new hire pharmacists
• Created Training Schedules.

• Develop interesting and effective course plans for new hire curriculum
• Develop and implement online content for interactive learning to increase student understanding of course materials
• Coordinate training and development for Region 77; Districts 1, 2, and 3
• Manage training curriculum for new hires
• Facilitate NCO and LearnRx classes for Region 77 new hires
• Track and follow up with training on TMS
• Provide WeCare training and perform follow-up visits within stores daily
• Travel and facilitate classes to Oregon, Washington, and Idaho for Target transition
• Track TR7, TVP hours for Districts 1 and 3 training
• Develop LearnRx coaches and training sites for On-Job Trainers
• Develop Lead Technicians for District 3.

• Schedule and communicate with employees about availability and resolve staffing issues
• Assist pharmacists in creating daily workstation assignments and ensuring colleagues' strengths are best utilized
• Maintain appropriate pharmacy inventory by processing returns, recalls, transfers and deliveries
• Review, organize, and file all related documentation to comply with laws and company policy
• Support other District 5 stores during third-party audits
• Address triage customer questions, issues, and complaints, working with pharmacists to find resolutions
• Proficiently process prescriptions from data entry to pick-up
• Assist pharmacists in redirecting colleagues in order to maintain and efficiency of workflow.

• Entered new patient profiles and prescriptions
• Resolved third party rejections
• Efficiently answer multi-line phone calls and process high volume of requests
• Communicate with all customers and staff in a pleasant and professional manner
• Communicate directly with doctors' offices via telephone, fax, and email
• Provided friendly customer service at prescription drop-off and pick-up counters.