Summary
Overview
Work History
Education
Skills
Timeline
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BILL Bundrum

trussville,USA

Summary

Comprehensive background in leading all aspects of store operations, including P&L. Budget development, payroll operations, screening, interviewing, hiring, coaching, and disciplining staff. Hardworking Manager offering 15 years of customer service experience. Highly efficient, productive and reliable. Seeking to help companies meet their goals. and developed morel building programs that not only improve morel but also increases productive.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Applebee's Bar and Grill
03.2020 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Cracker Barrel Old Country Store
03.2015 - 03.2020
  • Greeted customers and offered them assistance where possible
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Informed customers about current promotions and sales, encouraging them to take advantage.
  • Work with other management to maintain revenues through effective daily operations.
  • Maintain supplies through build to points and inventories.
  • Budget development and implementation
  • Screen, interview, hiring, as well as train, coach, and discipline staff.

General Manager

Yum Enterprises
02.2009 - 03.2015
  • Maintained total operation.
  • Screened, interviewed, hired, developed training program and coached, and discipline staff.
  • Created monthly team building activities, such as rich for the stars training and moral program to increase unity, productivity, and motivation in the stores staff.
  • Trained staff in proper customer service, leading to a 20 [percentage] drop in customer complaints and 20 reduction in returns.

Education

Bachelor of Science - Business Management

Jacksonville State University
Jacksonville, AL
02.1981

Skills

  • Customer service
  • Outstanding people skills
  • Presentation skills
  • Budget compliance
  • Inventory counting, coast control
  • Communications
  • Organizational Skills
  • Problem-solving abilities
  • Staff coaching and discipline

Timeline

Assistant Manager

Applebee's Bar and Grill
03.2020 - Current

Assistant Manager

Cracker Barrel Old Country Store
03.2015 - 03.2020

General Manager

Yum Enterprises
02.2009 - 03.2015

Bachelor of Science - Business Management

Jacksonville State University

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BILL Bundrum