Kevin Fuller
Bel Air,MD
Summary
28 years in the HVAC field with experience in installation, service, field management, quality control, start up and commissioning, and sales estimation and project management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Estimator / Account Manager
Advanced Indoor Resources, LLC.
Baltimore, MD
07.2021 - 04.2025
- Scheduled project step-by-step and with appropriate timelines to meet completion date.
- Contributed valuable insights during strategic planning meetings, helping guide company direction through careful analysis of available information.
- Negotiated with contractors and vendors to secure best possible pricing for job estimation.
- Maintained detailed records of all estimates, ensuring accuracy and consistency across the board.
- Developed customized sales proposals, resulting in higher conversion rates and increased revenue.
- Reviewed job specifications to completely understand what project entailed.
Sales Engineer
Advanced Heating and Cooling
Owings Mills, MD
01.2021 - 06.2021
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
Service Technician 3
Knott Mechanical
Hunt Valley, MD
01.2013 - 01.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Installation Field Supervisor
Smith Mechanical
Columbia, MD
06.2004 - 01.2013
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Service Technician
Knott Mechanical
Owings Mills, MD
07.1999 - 06.2004
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
No Degree - HVAC Trade Craft
Retts School Of Technology
Baltimore, MD06-1999
Skills
- Verbal and written communication
- Relationship building
- Value-based selling
- Client engagement
- Blueprint analysis
- Proficient in Limble CMMS
- Proficient in North Boundary Estimation Software
Certification
Universal Refrigeration Certification
A2L Refrigerant Certification.
Mitsubishi VRF Factory Certified Tech
Carrier CCN Certification
Carrier Commercial Rooftop Certification
Timeline
Sales Estimator / Account Manager
Advanced Indoor Resources, LLC.
07.2021 - 04.2025
Sales Engineer
Advanced Heating and Cooling
01.2021 - 06.2021
Service Technician 3
Knott Mechanical
01.2013 - 01.2021
Service Installation Field Supervisor
Smith Mechanical
06.2004 - 01.2013
Service Technician
Knott Mechanical
07.1999 - 06.2004
No Degree - HVAC Trade Craft
Retts School Of Technology