Bill Catlette
Collierville,TN
Summary
Dynamic leader with a proven record of driving growth, operational efficiency, and enhancing client satisfaction. Skilled in team leadership and coaching, I foster high-performance cultures yielding more motivated teams and better outcomes.
Accomplished founder and partner specializing in coaching and workforce engagement. Known for driving workforce initiatives that foster high motivation and continuous improvement, ensuring better business results and client satisfaction.
With a strong focus on coaching and team leadership, I've successfully fostered a culture of continuous improvement while driving client engagement and aligning workforce initiatives to achieve mutually better outcomes.
Proven background in founding and leading successful ventures. Demonstrated ability to innovate and drive business growth through strategic planning and effective execution. Leveraged entrepreneurial mindset and leadership skills to build cohesive teams and navigate dynamic market challenges.
Results-driven leader with a passion for workforce development. Expertise in fostering high motivation and continuous improvement, leading to enhanced operational efficiency and measurable business success.
Overview
52
52
years of professional experience
Work History
Founder & Partner
Contented Cow Partners
Memphis, TN
05.1990 - Current
- Defined purpose & established brand presence around a simple theme: Motivated people (Contented Cows) move faster and get more done, resulting in better business outcomes (Better Milk)
- Developed and implemented (via presentations and posts) innovative content messaging to drive market awareness/engagement
- Oversaw development of workforce engagement survey initiative, and attendant knowledge base
- Found and partnered with a perfectly complementary teammate
- Concentrated our effort, time, and talent into 4 focused delivery modes: Writing, speaking, coaching, training
Managing Director
FedEx
New York, Tennessee
08.1978 - 12.1988
- Helped open the vital northeastern US pickup & delivery network
- Led strategic workforce initiatives to enhance operational efficiency & customer satisfaction across domestic (US) ground operations network
- Developed and implemented policies/methods that improved service delivery and customer satisfaction metrics via a focused, fired up, capably-led, completely union-free workforce
- Oversaw recruiting ops for a labor-intensive workforce that grew > 10x in a decade
- Coached and mentored a growing leadership team, fostering a culture of high motivation, continuous improvement, and better business outcomes
• Co-Led the FedEx Leadership Institute
Mgr., Employee Relations/Div HR Mgr
ADP
Clifton, NJ/Chicago, IL/Miami, FL
01.1974 - 08.1978
Led high-volume recruiting operations for data entry & computer operators/programmers, managers, sales reps.
Compensation and benefits administration across multiple markets
Took positive efforts to maintain good employee relations, sufficient talent to fuel rapid growth, and non-union status
Instituted workspace policy change that drove substantial improvements to morale & productivity
Refined employee engagement survey process to yield more targeted, and useful data
Education
BBA - Employee Relations/Econ. (Dual Major)
University of Miami
Miami, FLSkills
- Team leadership
- Coaching
- Strategically minded
- Client engagement
- Visionary leadership
- Team engagement
- Strategic vision
- Consulting
Timeline
Founder & Partner
Contented Cow Partners
05.1990 - Current
Managing Director
FedEx
08.1978 - 12.1988
Mgr., Employee Relations/Div HR Mgr
ADP
01.1974 - 08.1978
BBA - Employee Relations/Econ. (Dual Major)
University of Miami