Bill Christensen
Kingsland,GA
Summary
Accomplished General Manager with a proven track record at Cracker Barrel, enhancing profitability and customer loyalty through effective leadership and operations management. Skilled in P&L management and problem resolution, I excel in building high-performing teams and fostering continuous improvement, significantly boosting efficiency and financial performance.
Overview
20
20
years of professional experience
Work History
General Manager
Cracker Barrel
06.2008 - Current
- Created initiatives to enhance profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager of Operations
Village Inn
01.2006 - 05.2008
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets to meet organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
District Manager
Northlake Foods
12.2004 - 12.2005
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Managed training sessions and promotional efforts during store transitions.
Education
Bachelor of Arts - Hotel, Restaurant And Institution Management
Iowa State University
Ames, IA05-1988
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- P&L management
Timeline
General Manager
Cracker Barrel
06.2008 - Current
General Manager of Operations
Village Inn
01.2006 - 05.2008
District Manager
Northlake Foods
12.2004 - 12.2005
Bachelor of Arts - Hotel, Restaurant And Institution Management
Iowa State University
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