Bill Cline
Denver,CO
Summary
- Dedicated and talented professional with extensive experience in providing high-quality customer service in diverse settings.
- Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
- Vibrant communicator with the ability to cultivate long-term working relationships with people at all levels. Professional traits include decision-making, adaptability, and a strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sourcing Officer
Wolf2Raven Minerals
07.2023 - Current
- Led the sourcing and procurement of gems, minerals, textiles, jewelry, and international travel for clients, establishing and maintaining strong relationships with global suppliers.
- Conducted market research and negotiated contracts to ensure competitive pricing, high-quality materials, and timely delivery.
- Collaborated with design, production, and logistics teams to streamline the supply chain and meet company demands.
- Focused on sustainability and ethical sourcing practices to align with brand values and industry standards.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Omni Sales Associate
Vuori
09.2021 - 07.2023
- Forged connections with customers both in-store and online, representing brand values through product knowledge and a positive attitude, while contributing to a smooth and efficient retail experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, emails, live chat and in-person, successfully deescalating situations while finding solutions to meet client expectations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Warehouse and Hard Goods Specialist
City Floral Garden Center
03.2020 - 08.2021
- Served as a resource, gained extensive product knowledge; identified customers' needs, and procured products accordingly
- Surpassed the sales record in 2020 by contributed extensively to developing business by implementing best practices for seasonal product displays and ensuring compliance with garden policies, products, and sales strategies
Sales Associate
Charlie's Electric Bikes
10.2018 - 03.2020
- Ensured implementation of established safety, security, quality, and store operations policies
- Played an instrumental role in amplifying revenue and boosting brand awareness by organizing display tents at Encinitas Holiday Street Fair.
- Consulted with customers regarding product specifications, costs, and operations; executed all other work as assigned
- Recognized by the supervisor for excellent customer service, promptly addressed customers' needs, and maintained a safe and clean working environment; managed rental customers and ensured maintenance of all rental products and equipment
- Coordinated with senior management regarding customer and vendor-related concerns
Meat Team Member
Whole Foods Market Inc
09.2017 - 09.2018
Cashier/Sales/Plant and Produce Tender
Botanical Concepts
03.2016 - 10.2017
Snowboard/Ski Instructor
Purgatory
11.2015 - 04.2017
Education
Bachelor of Arts - English: Writing Option
FORT LEWIS COLLEGE
Durango, CONational Outdoor Leadership School Graduate -
Culinary Arts Program -
Colorado Arts Institute
2018
Skills
- Customer Service
- Supplier relationship management
- Market research
- Team collaboration
- Conflict resolution
- Ethical sourcing
- Innovation and creativity
- Effective communication
- Cultural awareness
- Problem solving/Organizational skills
- Project Management
- Regulatory Compliance
Certification
- National Outdoor Leadership School Graduate
- Trained Instructor of Leave No Trace
- TEFL and TESOL Certified Teacher
- Professional Snowboard Instructor Association (PSIA) And American Association of Snowboard Instructors - Certified Snowboard Level 1 Instructor
Timeline
Sourcing Officer
Wolf2Raven Minerals
07.2023 - Current
Omni Sales Associate
Vuori
09.2021 - 07.2023
Warehouse and Hard Goods Specialist
City Floral Garden Center
03.2020 - 08.2021
Sales Associate
Charlie's Electric Bikes
10.2018 - 03.2020
Meat Team Member
Whole Foods Market Inc
09.2017 - 09.2018
Cashier/Sales/Plant and Produce Tender
Botanical Concepts
03.2016 - 10.2017
Snowboard/Ski Instructor
Purgatory
11.2015 - 04.2017
Bachelor of Arts - English: Writing Option
FORT LEWIS COLLEGE
National Outdoor Leadership School Graduate -
Culinary Arts Program -
Colorado Arts Institute
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