Bill Del Gallo

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Identified profitable business leads and built pipeline of prospective customers.
• Provided analytical rationale to identify, develop and implement activities within allocated account base.
• Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
• Introduced new product lines that complemented existing offerings, increasing overall revenue streams.
• Provided ongoing mentorship and guidance to team members, fostering professional development and success within the company.
• Spearheaded corporate social responsibility initiatives to improve community relations and bolster the company''s reputation as an industry leader committed to positive impact.
• Analyzed market trends to identify new potential markets, leading to increased geographic reach and customer base expansion.

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Identified profitable business leads and built pipeline of prospective customers.
• Provided analytical rationale to identify, develop and implement activities within allocated account base.
• Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
• Worked closely with executive leadership to develop long-term strategies for company success.
• Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
• Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
• Streamlined internal communication channels by implementing regular meetings between department heads.
• Led a team of regional managers to ensure consistent delivery of high-quality services across multiple locations.
• Oversaw the successful completion of numerous projects while maintaining strict deadlines and budget constraints.
• Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Led daily team meetings to review performance, set targets and motivate staff.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Revamped outdated policies and procedures to align with evolving industry best practices, resulting in more efficient service delivery.
• Optimized call center operations by introducing advanced telecommunication systems and effective workforce management techniques.

March 2020- September 2020

At this point with coronavirus I've had to switch things up and become my work from home solutions manager and customer service manager for the telesales division with reduced staff and hours of retail stores. Was able to help lead my team to be top performers and credit card applications and approvals sales and lower credits and Bill adjustments to educating customers and explaining situations better.

Had a team of originally 17 people under me I was responsible for helping schedule trainings one-on-ones via video conferencing and sales meetings and while we were part of the customer service team we were responsible for trying to do telesales as well and I was actively doing telesales between helping my reps and was a top performer

When I was in Staunton physical location:

Transferred to this team to help with SMB sales as store was in severely lacking. I implemented a new basic expectations program that within a month took the location of dead last with 15 smb to become a power house of 75 and the following month 87.

With growth of SMB sales stores year over year performance increased total sales 38% and accessory sales with a year over year increase of 13%

While I was in Harrisonburg location:

I have excelled at driving results in this location. 2015 top salesperson in my district in total mobile protection, 2015 2nd place salesperson over all in sales in district, 2016 top 3 rep over all in entire region. 2017 winner overall sales in march Madness sales contest. I created and ran sales contest that directly increase new line number an additional 7% over what the store was trending. Gaining recognition for my efforts from district and Regional management. I also implemented new training techniques and procedures help develop new talent and the stores

• Implemented a referral program that incentivized satisfied clients to recommend our services, resulting in a significant increase in qualified leads.
• Provided regular updates to senior management on lead generation efforts, highlighting successes and areas for improvement.
• Collaborated with marketing teams to create targeted campaigns for lead generation, increasing overall brand awareness.
• Exceeded sales targets through consistent follow-up and nurturing of leads.
• Maintained a deep understanding of industry trends and competitors'' offerings, enabling more effective positioning in client conversations.
• Boosted sales leads by implementing effective prospecting and cold calling strategies.

• Enhanced store''s visual appeal with strategic merchandise displays, attracting a higher volume of walk-in customers.
• Increased sales revenue by effectively assessing customer needs and recommending appropriate furniture solutions.
• Mentored junior sales consultants on effective selling techniques, contributing to their professional growth and overall team success.
• Conducted in-depth product knowledge training sessions for new team members, ensuring consistent quality of sales consultations across the team.
• Collaborated with interior designers on custom furniture projects, leading to increased referrals and overall sales growth.
• Streamlined inventory management processes, resulting in reduced excess stock and improved product turnover rates.
• Resolved customer complaints in a timely manner, maintaining high levels of customer satisfaction and retention rates.
• Assisted customers with delivery coordination efforts for seamless transactions from starttofinish.
• Established rapport with clients through active listening skills and tailored recommendations based on their unique preferences and requirements.
• Attended trade shows and conferences to stay informed about industry trends, allowing for more knowledgeable sales consultations with clients.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.