Bill Denton
Dade City,FL
Summary
Dynamic Retail Improvement Specialist with a proven track record at Publix, excelling in customer relations and expert problem solving. Successfully led teams to achieve profitability in 5 out of 6 territories while enhancing operational processes. Skilled in analytical thinking and documentation management, driving product improvements through data analysis and cross-functional collaboration.
Overview
2026
2026
years of professional experience
Work History
Retail Improvement Specialist
Publix
2006 - Current
- Train Asst. Bakery Managers how to successful Bakery Managers.
- Supported Retail Operations to obtain goals and other key performance indicators.
- Communicate daily activities to Bakery Retail Coordinator on all internal/external projects, staffing, and competitors in market area.
- Had 6 different Bakery Territories over the central Florida area. Help led retail teams to reach profitability in 5 out of 6 territories.
- Assisted in gathering and analyzing data for reporting purposes.
- Contributed to team meetings by sharing insights and observations.
Bakery Technical Specialist
Publix
2000 - 2005
- Led multiple cross functional teams to create and implement processes for the entire company - Decadent Cakes, Wedding Cakes, Baking Workshops, Decorating Workshops.
- Wrote first edition of Decorated Cake, Dessert, Wedding Cake, Equipment, Merchandising, Jewish product, Hispanic Product, and Coffee Cake Reference and Procedures for the Bakery Departments at Publix.
- Updated all existing Bread, Roll, Pastry, and Cookie recipe books to formal Reference and Procedure Guidebooks.
- Led cross functional team with Bakery Plant that created frozen dough process and ready to sell product lines.
- Led multiple projects with Marketing on organizing Bakery and Publix Brand TV Commercials.
- Developed and implemented troubleshooting protocols for APMG system and FPR System.
- Co-lead and collaborate with cross-functional teams that develop APMG and FPR system.
- Provided technical support and training to RBU and Retail on new tools and systems - improving team proficiency.
- Analyzed customer feedback to identify areas for product improvement and drive development initiatives.
Bakery Manager
Publix
1993 - 1999
- Worked side by side with Bakery Team to obtain all goals and key performance indicators.
- Oversaw daily operations, ensuring adherence to quality standards and compliance with health regulations.
- Managed inventory levels, optimizing stock control processes to reduce waste and enhance product availability.
- Trained and mentored numerous associates in baking and decorating techniques while fostering a culture of continuous learning and improvement.
- Lead all five Bakery locations assigned to profitability. Finished first place in Bakery profiting in the company 3 out 7 years, in (3) different locations.
Education
Master Baker -
American Institutions of Bakery
Kansas City, KSHigh School Diploma -
Pasco
Dade City, FL06.1991
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Associate relations
Timeline
Retail Improvement Specialist
Publix
2006 - Current
Bakery Technical Specialist
Publix
2000 - 2005
Bakery Manager
Publix
1993 - 1999
Master Baker -
American Institutions of Bakery
High School Diploma -
Pasco