KELLEY BRINK

• Planned, tested and implemented initiatives for the World Emblem e-commerce website.
• Recommended and implemented site enhancements based on external and internal data analysis.
• Tested website features and functionality for optimal performance, following best practices.
• Worked closely with marketing team members on product promotion and new product introduction
• Performed all system configurations for new and existing products.
• Conducted training for internal and external users.
• Created and maintained relevant documentation in SharePoint.
• Maintained and resolved issues within Azure. Resolved help desk tickets in Zendesk.

• Performed system configurations, quality assurance testing and provided troubleshooting support. Subject matter expert for applications.
• Provided software developers with diagnostic assistance in identifying and correcting application bugs. Provided input on improving reliability and functionality. Research and development specialist for new system development.
• Assisted in managing the iteration work load within an Agile environment for break/fix teams. Planned and coordinated Agile Sprint planning and coordinated individual and team testing for each assigned project through the end of the Sprint.
• Participated as key contributor for real time application strategy sessions. Contributed to associated work estimates risk factor analysis in test automation.
• Developed and maintained a variety of programmatic test tools both manually and via Ranorex.
• Wrote complex SQL queries for users using joins, grouping, aggregation and nested techniques. Provided reporting to executive management via SQL Management Studio (SSMS).

• Provided technical support for proprietary software application Party Plan Solutions, including documentation, training and coaching.
• Supported over 300 customer service representatives for over 100,000 consultant users in the United States and Canada. Responded to technical escalation tickets. Provided Tier 3 support and trained Tier 2 associates.
• Defined testing scope for projects as defined by business and development teams. Research and development specialist for new system development.
• Provided trouble shooting expertise and resolution of issues with email provider and Hurricane mail servers. Worked directly with vendor to expedite solutions. Subject matter expert for SalesForce ExactTarget and SendGrid.
• Performed system configurations and implementation support. Subject matter expert for key applications. Performed manual quality assurance testing.
• Resolved issues with ProPay payment system and proprietary applications, providing assistance to Finance on refund and other issues.

An avocation which became a business, DJFAO was founded based on my interests in music, technology and the performing arts. I have operated the company for more than twenty years as an adjunct to my primary career in Information Technology.

• Responsible for the overall operation of the business, including financial, product content and delivery, marketing, customer relations and scheduling.
• Professional DJ with over twenty years' experience, utilizing state of the art audio/effects hardware and software. Producer, creating new and re-mixed music via digital audio software and other studio techniques.
• Provides DJ entertainment services for a variety of live events, both large and small, locally and internationally. Provides DJ entertainment services via streaming services.