Bill Edgette
Denison,TX
Summary
Accomplished Sr. Technology Project Manager and Scrum Master with a proven track record at American Airlines, enhancing enterprise-wide HR and employee technology systems. Expert in technical leadership and stakeholder management, I've successfully led cross-functional teams to deliver innovative solutions, achieving significant improvements in project delivery and operational efficiency.
Overview
39
39
years of professional experience
Work History
Sr. Technology Project Manager/Scrum Master (HR Functions/ Employee Technology)
American Airlines
Ft. Worth, USA
01.2017 - Current
- Planned and directed projects to enhance or customize all Enterprise-wide Training and Development Applications, Team Member Service Center, and Officer Performance Evaluation applications
- Designed and implemented processes in Azure and Databricks to migrate/consolidate multiple systems for Power BI/Tableau analytics reporting
- Primary liaison for Product Owners to create and implement product enhancement strategy, yearly work plans, statements of work, and project timelines
- As the technology team lead, directed the efforts of developers, business analysts, QA, cybersecurity, testing, and vendor resources using the Agile methodology
- Responsible for authoring, approving, and validating enhancement for internal and external applications
Program Manager (Supporting Pilot APA Contract for Team Member Services)
American Airlines
Ft. Worth, USA
07.2023 - 12.2023
- Responsible for the Employee Technology Division's coordination, facilitation, escalation, and reporting metrics related to compliance with Pilot’s ‘Allied Pilots Associated’ union contract
- Developed analytics highlighting risks, implementation progression, and KPIs for Payroll, Benefits, LTD, 401k, and related contractual obligations
- Provided Sr
- Leaders with weekly status updates focusing on items with dependencies or 'at risk' to delivery deadlines
UX Business Analyst (User Experience – Saba & SumTotal LMS)
American Airlines (TEKsystems)
Ft. Worth, USA
01.2015 - 01.2017
- Responsible for creating a positive user experience by implementing enterprise LMS in post-merger for American Airlines and US Airways
- Designed and managed development processes for mission-critical features, analytics, and reports and developed automated QA processes to validate expected performance issues
- As a primary technical leader, led strategy and roadmap planning, provided business owners with weekly updates, and sponsored/authored customization for key vendor application enhancements
Executive Director, Information Technology & Services
AUSTIN COLLEGE
Sherman, USA
01.2003 - 01.2015
- Responsible for all technology systems and services supporting the entire campus
- Provided strategic leadership, vision, and staff development necessary to implement and support administrative, academic, and student technology
- Led Campus Reengineering efforts to implement campus ERP: Financials, HR, Fundraising, and Academics
- Authored & Executed RFPs: CMS/Fundraising App, Campus Wireless, Campus Network, Academic Technology
- Created a new IT organizational structure/culture to properly align skills/positions with enterprise applications
New client startup services
University of Bridgeport
Bridgeport, USA
01.2002 - 01.2003
- Development of organizational structure, assessment and evaluation of technology effectiveness, and development of strategic and tactical plans with the Senior Leadership team
- Directed the data migration to the Ellucian Colleague ERP system and purchase of a new Fundraising System
Vice President of Technology/Executive Director of Information Systems
ELLUCIAN, Inc
Maitland, USA
01.1999 - 01.2003
- Company Overview: SunGard Higher Education, Inc
- (Formerly Collegis, Inc)
- Responsible for the overall strategic, technical, and operational success of higher education institutions contracted with Collegis
- Served as Vice President of Technology at the University of Bridgeport, Saint Leo University, and Hillsborough Community College
- Created and managed operational budgets of up to $8 Million with full profit and loss responsibility
- Performed annual business planning, developed value-added services, and created strategies for improving institutional performance
- Managed cross-functional teams: on-site employees, client staff members, consultants, and external contractors to meet contractual and customer satisfaction levels
- SunGard Higher Education, Inc
- (Formerly Collegis, Inc)
Technology Plan Implementation
Saint Leo University
Saint Leo, USA
01.2002 - 12.2002
- Expanded web-based student services to include registration, eCommerce and eMBA capability
- Enhanced campus wireless network to improve connectivity for an all-Apple laptop residential campus
- Implemented Technology Plan to ensure 20+ Remote Military Bases had redundancy and resiliency
Cultural Change Management
Hillsborough Community College
Tampa, USA
01.1999 - 12.2002
- Fostered cultural change to align staff expertise with technology strategy & planning governance
- Authored & Executed RFPs for multi-campus WAN/LAN, Telecommunications & Web Services
Director/ Systems Administrator of Administrative Computing Systems
OUR LADY OF THE LAKE UNIVERSITY
San Antonio, USA
01.1994 - 01.1999
- Migrated to a modern ERP System & relational database (Ellucian/Colleague)
- Developed web access and processing for students and faculty Academic Data and Advising Services
- First Web Access to Academic Information and Financial Aid Reminders of any College in San Antonio
Senior Technical Consultant
ELLUCIAN, INC. (Formerly Datatel, Inc)
Fairfax, USA
01.1989 - 01.1994
- Provided training and support for all ERP Applications: Financials, HR, Student Systems, and Fundraising
- Primary consultant for system installations, consulting, technology training, and software development
- Developed solutions for Multiplatform systems, SQL, Oracle, Multi-valued databases, and C++
- Regular speaker of technology solutions at National User Group Meetings and Educause
Regional Call Center Manager
Domino’s Pizza, Inc.
Wilmington, USA
01.1986 - 01.1989
- Implemented a new computerized Regional Call Center to centralize processing orders for all stores
- Directed the staff, marketing, developing, and executing upselling goals of the regional call center
- Achieved the highest per-store volume in any region in the nation
Education
Bachelor of Business Administration - Management Information Systems & Management
JAMES MADISON UNIVERSITY
Harrisonburg, VASkills
- Technical leadership
- Business analysis
- Training and mentoring
- Stakeholder management
- Requirements gathering
- Software development lifecycle
- Systems implementation
- Project development
- Technical support
- Systems installation, configuration, and upgrading
- Business process re-engineering
Volunteer Experience
Committee Chair and Assistant Scout Master, Troops #403
Skills
Proven record of achieving business objectives in implementing and operating complex multimillion-dollar Technology projects. Authored and executed RFPs for applications., Comprehensive experience providing strategic direction and tactical planning in the conception, selection, and implementation of significant technology components and architecture to advance mission-critical systems and applications., Demonstrated ability to advise senior leaders and IT representatives on assessing, initiating, prioritizing, and driving technology solutions to enhance operational effectiveness.
Activities
- Mountain Biking
- Camping
- Hiking
- Traveling
Affiliations
- Mountain Biking, Camping, Hiking, and Traveling.
- Committee Chair and Assistant Scout Master Troops #403
Accomplishments
- Educause, Soutwest Representative for Mid-Sized Colleges
- Presidents Council and Employee of the Month
Timeline
Program Manager (Supporting Pilot APA Contract for Team Member Services)
American Airlines
07.2023 - 12.2023
Sr. Technology Project Manager/Scrum Master (HR Functions/ Employee Technology)
American Airlines
01.2017 - Current
UX Business Analyst (User Experience – Saba & SumTotal LMS)
American Airlines (TEKsystems)
01.2015 - 01.2017
Executive Director, Information Technology & Services
AUSTIN COLLEGE
01.2003 - 01.2015
New client startup services
University of Bridgeport
01.2002 - 01.2003
Technology Plan Implementation
Saint Leo University
01.2002 - 12.2002
Vice President of Technology/Executive Director of Information Systems
ELLUCIAN, Inc
01.1999 - 01.2003
Cultural Change Management
Hillsborough Community College
01.1999 - 12.2002
Director/ Systems Administrator of Administrative Computing Systems
OUR LADY OF THE LAKE UNIVERSITY
01.1994 - 01.1999
Senior Technical Consultant
ELLUCIAN, INC. (Formerly Datatel, Inc)
01.1989 - 01.1994
Regional Call Center Manager
Domino’s Pizza, Inc.
01.1986 - 01.1989
Bachelor of Business Administration - Management Information Systems & Management
JAMES MADISON UNIVERSITY
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