William Faitella
Vero Beach,FL
Summary
Accomplished HVAC Technician and Service Manager with a proven track record at Grimes Heating & Air, enhancing system efficiency and client satisfaction through expert troubleshooting and effective team leadership. Skilled in technical troubleshooting and fostering strong client relationships, Have significantly improved service delivery and operational productivity. Organized Manager with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
HVAC Technician
St Lucie Co School District
12.2021 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Provided emergency response services for critical system failures, minimizing downtime impacts on Staff or students.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues
HVAC Technician
Indian River State College
10.2018 - 12.2021
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Served as mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
HVAC INSTUCTOR
Indian River State College
02.2021 - 11.2021
- Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
HVAC Technician
Grimes Heating & Air
09.2017 - 10.2018
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
General Manager
Dynamic Air & Heat
07.2016 - 09.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations..
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Service Manager
Aiello Home Services
05.2014 - 06.2016
- Met with customers to discuss service needs and offer available solutions.
- Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering positive team dynamic that encouraged knowledge sharing and skill development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Manager
Grimes Heating & Air
10.2006 - 05.2014
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented inventory management systems to reduce costs and increase efficiency in service department.
- Negotiated with vendors to secure best prices for parts and supplies.
HVAC Technician
St Lucie Co School District
10.2003 - 10.2006
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Filled out detailed work orders for each job completed.
- Replaced bearings, pump seals and packing.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
Service Technician
Grimes Heating & Air
03.1994 - 10.2003
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Service Technician
Faitella Enterprise / DBA The Paint House
11.1992 - 03.1994
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
Platoon / Squad Sergeant
US Army
world wide
02.1982 - 09.1992
- Trained, supervised and organized over 80 soldiers and personnel.
- Established strong team dynamic within platoon / squad through effective communication and leadership strategies.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Trained and mentored personnel in combat operations and tactics.
- Handled administrative requirements, maintained records and submitted operational reports.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Leadership - Leadership
Basic Non Commissioned Course
Ft Leonard Wood Mo11.1990
No Degree - Primary Leadership
Primary Leadership Development
Ft Dix NJ05.1985
High School Diploma -
Southington High School
Southington, CT02.1982
Skills
- Adaptable
- Quality-focused
- Troubleshooting expertise
- Flexible and Adaptable
- Analytical Thinking
Affiliations
- Combat Veterans Motorcycle Assocation
golf
I have had to learn how to play again with limited mobility. Having had cervical spine surgery.
Languages
German
Native or Bilingual
Quote
Mission First People Always
Timeline
HVAC Technician
St Lucie Co School District
12.2021 - Current
HVAC INSTUCTOR
Indian River State College
02.2021 - 11.2021
HVAC Technician
Indian River State College
10.2018 - 12.2021
HVAC Technician
Grimes Heating & Air
09.2017 - 10.2018
General Manager
Dynamic Air & Heat
07.2016 - 09.2017
Service Manager
Aiello Home Services
05.2014 - 06.2016
Service Manager
Grimes Heating & Air
10.2006 - 05.2014
HVAC Technician
St Lucie Co School District
10.2003 - 10.2006
Service Technician
Grimes Heating & Air
03.1994 - 10.2003
Service Technician
Faitella Enterprise / DBA The Paint House
11.1992 - 03.1994
Platoon / Squad Sergeant
US Army
02.1982 - 09.1992
Leadership - Leadership
Basic Non Commissioned Course
No Degree - Primary Leadership
Primary Leadership Development
High School Diploma -
Southington High School
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