Hi, I’m
William M. Flood Jr
Southbury,CT
Summary
To obtain a Territory Manager position with a Northeast distributor. As a Territory Manager, my goal is to actively sell products, drive growth, develop teams, while enhancing brand awareness.
Overview
36
years of professional experience
1
Certification
Work History
Srixon Golf-Cleveland Golf-Nike
Territory Sales Manager
01.2017 - Current
Job overview
- Selling Premium Golf Equipment to Golf Professionals
- Managing the Srixon-Cleveland-Nike business with Authorized Dealers, enlisting additional Dealers, and promoting in all areas of the market
- This includes organizing promotions such as Fitting Days, Experience Days, Full Set Trial events, and Launch events
- Spearheading product training for all Dealers and staff
- Being responsible for meeting agreed upon objectives and targets
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate.
- Expected to submit monthly, quarterly, and yearly van/product inventory reports
- Responsible for setting and maintaining a weekly and monthly travel and call schedule, as well as updating an event and appointment schedule through CRM.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Drove team revenue totals by bringing in top sales numbers.
Ridgewood Country Club
Director of Instruction
01.2016 - 01.2017
Job overview
- Provided 800 hours of personal golf instruction and 50 clinics in a contract season
- Supervised Ridgewood Junior Golf Programs which grew by 50% from 2015 to 2017
- Initiated Junior PGA League at Ridgewood and Competitive Practice & Play in 2016
- Expanded PGA Junior League at RCC to 4 Teams -Largest in Connecticut Section 2017
- Helped Ladies' Association grow through golf instruction
- Used latest technology -Trackman and K-Vest for instruction sessions
- Started “Grow the Game Clinics” at Ridgewood-Men-Ladies- Juniors- 100% full
- Introduced Coaching experience to replace traditional instruction
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Applied effective time management techniques to meet tight deadlines.
Rock Ridge Country Club
General Manager /Head Golf Professional
01.2009 - 01.2015
Job overview
- A 9-hole private country club in Fairfield County with 180 families playing 15,000 rounds annually
- Pursued and coordinated corporate events generating revenues in excess of $240,000
- Supervised on club projects, club maintenance and club renovations
- Coordinated membership drive with incentive programs hitting budget every year
- Increased golf merchandise sales by at least 3% annually from 2008-, Worked closely with golf course architect leading club thru golf course renovation in 2010
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided a breakeven or positive revenue restaurant operation for 7 consecutive years
- Responsible for the club schedule, all club operation budgets, and the training of club staff
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Rock Ridge Country Club
Director of Golf/Head Golf Professional
01.2003 - 01.2008
Job overview
- Provided 500 hours of personal golf instruction and 30 clinics in a contract season
- Supervised all on course projects, golf maintenance, course conditions and hole renovations
- Coordinated membership drive with incentive programs resulting in 20 percent increase
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Increased golf guest fee revenue by 25% with a package program for all club members
- Worked closely with country club architect leading club thru Club House renovation in 2004
- Responsible for the golf schedule, all golf operation budgets, and the training of golf staff
- Managed purchasing of supplies such as chemicals and seed.
- Recruited and trained solid team of grounds keepers, landscapers and golf specialists to manage all golf course needs.
- Partnered across departments to run smooth, professional events and activities.
Rock Ridge Country Club
Head Golf Professional
01.1997 - 01.2002
Job overview
- Provided over 600 hours of personal golf instruction 40 clinics in a contract season
- Cultivated interpersonal skills by building positive relationships with others.
- Increased tournament participation by 20% with self-created web-site & plus innovative email
- Women's and junior golf program participation grew by 35% with creative programming
- Proposed and created golf budgets while monitoring revenue and expenses
- Use of latest technology to enhance member lesson experience, launch monitor and web video
- Redesigned practice range to increase usage by 30% making member practice experience better
- Raised Customer Service level in bag room and on range significantly which prompted positive letters from membership
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
Rock Ridge Country Club
Assistant Golf Professional
01.1996 - 12.1996
Job overview
- Promoted to Head Golf Professional in 1 year
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Organized 35 tournaments and 15 events at club, which led to 20% increase in annual revenues.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Assisted manager with making purchases for club pro shop.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
Pro Group Inc,
Sales Representative
01.1988 - 01.1996
Job overview
- Provided over 150 Demo Days per season for Pro Group with fitting team
- Exceeded sales expectations every year given by company regional manager
- Engaged in Central NY Section Tournaments raising awareness of brand
- Took territory to 1.7 million from $300,000 sales
- Won Sales Contest -Played with Arnold Palmer at Bay Hill 1989-(Highest % Club Sales)
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Raised Customer Service in territory -follow through every day
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Marist College, Poughkeepsie, NY
Bachelor of Science from Marketing, Communications
Skills
- Product and Service Sales
- Staff Management
- Sales Expertise
- Territory Management
- Lead Prospecting
- Goals and Performance
- CRM Software
- Time Management
- Retailer Support
- Strategic Business Planning
- Customer Engagement Strategies
- Event Networking
Accomplishments
I am a highly qualified and results-driven professional with experience in golf club professional positions and sales. I have received multiple awards for my work. My reputation is built on sales goals, fiscal responsibility, golf expertise, and strong leadership. I am able to develop and train supporting staff, and I have a proven track record of enhancing customer service through effective communication while being a beacon for my employer.
Additional Information
- Awarded Srixon / Cleveland Golf Salesperson of the Year 2022
- Awarded “2017 CT Golf Professional of the Year” highest honor in PGA Section
- Awarded “2013 Connecticut Boys HS Golf Coach of Year” (Ct Post)
- Awarded PGA “ 2007 CT Merchandiser of the Year” at a private facility
- Class A Member, Professional Golfers Association of America 2001
- Southwest Conference Boys HS Golf Champions (2015 & 2016)
- Awarded Southwest Conference Boys HS Golf Sportsmanship Award (2011)
- Course Record at Rock Ridge Country Club “62”
- Nominated as “Teacher of the Year” (2015-2019)
- Director on the Connecticut Section PGA Board of Connecticut PGA (2008-2011)
- Connecticut Section PGA Secretary, Vice President (2011-2014)
- Connecticut Section PGA Secretary, President (2015-2016)
- Connecticut Section PGA Growth of the Game Committee (2003-2009)
- Connecticut Section PGA Finance, Instruction, and Junior Golf Committee (2005-Present)
- Connecticut Section PGA Special Awards and Education Committee (2007-2010)
- Member of United States Teacher Association (1995-2023)
Certification
- Attended PGA Merchandise Show (1996 -2023)
- USGA Rules of Golf Workshop (1998-2023)
- Northeast Teaching Summit (1997-2017)
- Golf Psychology Seminar (2011)(2017)
- Teaching and Coaching Summit (2000-2016)
- US Kids Certified Coach (2016)
- K-Vest Certified (2016)
- Golf Coach Association -Certified (2011-2015)
- Trackman University (2015)
- Golf Course Architecture (2013)
- Member of Positive Coaching Alliance (2012)
- PGA General Manager Program (2005)
Affiliations
- PGA Youth Safety Advocate
- Volunteer for First Tee Program
- Newtown NYA After School Program
- St Rose Classic Golf Tournament
- Newtown Scholarship
- PGA Hope
Timeline
Territory Sales Manager
Srixon Golf-Cleveland Golf-Nike
01.2017 - Current
Director of Instruction
Ridgewood Country Club
01.2016 - 01.2017
General Manager /Head Golf Professional
Rock Ridge Country Club
01.2009 - 01.2015
Director of Golf/Head Golf Professional
Rock Ridge Country Club
01.2003 - 01.2008
Head Golf Professional
Rock Ridge Country Club
01.1997 - 01.2002
Assistant Golf Professional
Rock Ridge Country Club
01.1996 - 12.1996
Sales Representative
Pro Group Inc,
01.1988 - 01.1996
Marist College
Bachelor of Science from Marketing, Communications
- Attended PGA Merchandise Show (1996 -2023)
- USGA Rules of Golf Workshop (1998-2023)
- Northeast Teaching Summit (1997-2017)
- Golf Psychology Seminar (2011)(2017)
- Teaching and Coaching Summit (2000-2016)
- US Kids Certified Coach (2016)
- K-Vest Certified (2016)
- Golf Coach Association -Certified (2011-2015)
- Trackman University (2015)
- Golf Course Architecture (2013)
- Member of Positive Coaching Alliance (2012)
- PGA General Manager Program (2005)
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