Bill Foster
Fenton,MO
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Identifies opportunities for technological enhancements and effectively implements solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements for success. Technology-inclined professional with strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security for optimal user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Physical Security Analyst
Securitas / Google
08.2024 - 12.2024
- GSRS Administrative Support and Event Security Operations contracted at Google: Collaborating with a cross functional team to manage correspondence confidential information, presenting and compiling data, and maintaining organizational systems
- Conducted data entry and data analysis using pivot tables and data visualization tools (Excel, Google Sheets) to track and report on security metrics, supporting decision-making processes. Managed security event triage, escalation of tickets, and incident response operations through the Google Event Management System (GEMS), reducing response times by 20%.
- Collaborating with a cross functional team to manage correspondence confidential information, presenting and compiling data, and maintaining organizational systems
- Responsible for taking security support tickets from Google sites and identifying appropriate resolutions forward managed services within security organization.
- Managed security event triage, escalation of tickets, and incident response operations through the Google Event Management System (GEMS), reducing response times by 20%.
- Created and distributed weekly security reports, enhancing visibility and collaboration between teams.
Tier1 Technical Support Specialist
Comcast Business
10.2022 - 12.2023
- Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolutions for managed services such as managed broadband and managed WI-FI, managed router
- Verifies network outages and escalate to appropriate fix agents to ensure timely resolution (Tier2, field operations etc.) with a primary emphasis on a quality first call resolution
- Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing systems, customer portal and network monitoring tools.
Computer Technical Support Specialist
University of Colorado Denver
01.2021 - 10.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Staff Bus Driver
University of Colorado Boulder
10.2018 - 11.2020
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Bus Operator
Via Mobility Services
02.2018 - 08.2018
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Computer Technical Support Specialist
University of Colorado Denver
01.2013 - 01.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Education
Master of Science - MS in Cybersecurity Operations
Webster University
St. Louis, MO12-2026
No Degree - Cybersecurity: Certificate of Proficiency
St. Louis Community College
St Louis, MO05-2026
Bachelor of Fine Arts - Fine Arts- 3D Animation and Design
University of Colorado Denver
Denver, CO12-2016
Skills
- Desktop Component Repair
- Critical Thinking
- Problem-Solving
- Technical Troubleshooting
- Application Support
- Customer Service
- Technical Issue Analysis
- Troubleshooting Skills
- Network Troubleshooting
- Data filtering
- Data formatting
- Data Validation
- Communicating with clients
- Security awareness
Accomplishments
CompTIA A-plus certified- This badge was issued to William L Foster Jr on October 11, 2022, Expires on October 11, 2025
Certification
CompTIA A-plus certified, William L Foster Jr, 10/11/2022, 10/11/2025
https://www.credly.com/badges/e240992c-e995-4671-becf-a8412efe02d7/linked_in_profile
Timeline
Physical Security Analyst
Securitas / Google
08.2024 - 12.2024
Tier1 Technical Support Specialist
Comcast Business
10.2022 - 12.2023
Computer Technical Support Specialist
University of Colorado Denver
01.2021 - 10.2022
Staff Bus Driver
University of Colorado Boulder
10.2018 - 11.2020
Bus Operator
Via Mobility Services
02.2018 - 08.2018
Computer Technical Support Specialist
University of Colorado Denver
01.2013 - 01.2017
Master of Science - MS in Cybersecurity Operations
Webster University
No Degree - Cybersecurity: Certificate of Proficiency
St. Louis Community College
Bachelor of Fine Arts - Fine Arts- 3D Animation and Design
University of Colorado Denver
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