BILL GRAVES
Fort Worth,Texas
Overview
26
26
years of professional experience
Work History
Director of Business Development & Customer Service
The Marco Company
Fort Worth, Texas
01.2019 - 01.2025
- Company Overview: Infiniti Décor was consolidated into its parent company, The Marco Company, where I developed sales, product and pricing/cost strategies and initiatives to maximize profitable revenue growth.
- Developed the relationships with both new and House Accounts, which are customers that are not assigned to a dedicated Sales Manager.
- Identified growth opportunities and the customer’s needs providing solutions by collaborating with leadership, engineering, manufacturing and operations teams.
- Collaborated with senior leadership, sales and operations teams to identify new opportunities with both new and existing customers to increase sales by developing new products and growth possibilities by selling different competencies or areas than were traditionally sold.
- Led the Customer Service team and developed procedures for customer relations for quick and accurate resolutions to customer requests.
- Implemented Sales Force CRM which we later migrated to the Monday CRM to improve our customer relationships and visibility of activities.
- Responsible for the Quoting, Estimating and Analysis team.
- Drove results based analytics that determined our revenue forecasts, product or project pricing as well as cost reductions to ensure profitable revenue growth.
- Developed price increase implementation strategies and tactics.
- Infiniti Décor was consolidated into its parent company, The Marco Company, where I developed sales, product and pricing/cost strategies and initiatives to maximize profitable revenue growth.
Vice President and General Manager
Infiniti Décor
01.2010 - 01.2019
- Company Overview: A subsidiary of The Marco Company. Oversaw and managed all aspects of the company including accounting, sales, business development and production while obtaining aggressive growth for a commercial fixture and graphics company.
- Tasked with growing the company’s revenue and successfully increased revenue from $2.5 million annually to $2 - $2.5 million monthly by leading sales and marketing while broadening the focus of sales by targeting larger customers that have higher value long term rollout strategies.
- Managed sales, business development, accounting, purchasing, estimating, collections and general business operations; reviewed monthly financials and quarterly financials and inventory to ensure proper GAAP compliance, and approve quarterly/annual budgets and forecasts.
- Oversaw production and operations of the company to ensure that quality products are shipped on time and to the customer’s satisfaction.
- Paid tremendous attention to the capital purchases and infrastructure improvements that were needed to keep up with the tremendous growth of the company.
- A subsidiary of The Marco Company. Oversaw and managed all aspects of the company including accounting, sales, business development and production while obtaining aggressive growth for a commercial fixture and graphics company.
Manager of Global Sales Planning and Analysis
Sabre Inc. Airline Distribution
Southlake, Texas
01.2005 - 01.2009
- Company Overview: Managed global sales operations, negotiated, implemented contracts with airlines around the world as well as implemented revenue growth strategies for the world's largest Global Distribution System.
- Led a global team of sales, technical, contracts, proposal, and estimating personnel.
- Analyzed the cost/financial/budget impact of decisions and deals and communicated the results to the executive team.
- Tracked the KPI’s for all Airline Distribution sales and executives globally.
- Travelled internationally giving presentations to customers and industry leaders.
- Developed relationships and opportunities and negotiated Airline Distribution Agreements.
- Responsible for the “Deal Review Process”; presenting deal proposals and recommended strategic positions for large agreements to the Chief Operations Officer and executive team and ensuring that deal outcomes were within the approved deal parameters.
- Managed global sales operations, negotiated, implemented contracts with airlines around the world as well as implemented revenue growth strategies for the world's largest Global Distribution System.
Regional Financial Operations Manager
Charter/Spectrum Communications, Inc.
01.1999 - 01.2005
- Company Overview: Managed the operational and financial performance of Charter’s third largest region with annual revenue in excess of $250 million, and over 7,000 miles of infrastructure.
- Department responsibilities included: Accounts Receivables, Accounts Payables, Fixed Assets, Collections as well as the direct report of a Financial Analyst and a Fixed Assets Analyst.
- Responsible for all aspects financial operations and reporting, budgeting and forecasting.
- Monitored the system’s financial statements and prepare variance analysis as well as conduct monthly and annual financial reviews with the Divisional management team and SVP Finance.
- Managed the operational and financial performance of Charter’s third largest region with annual revenue in excess of $250 million, and over 7,000 miles of infrastructure.
Timeline
Director of Business Development & Customer Service
The Marco Company
01.2019 - 01.2025
Vice President and General Manager
Infiniti Décor
01.2010 - 01.2019
Manager of Global Sales Planning and Analysis
Sabre Inc. Airline Distribution
01.2005 - 01.2009
Regional Financial Operations Manager
Charter/Spectrum Communications, Inc.
01.1999 - 01.2005