Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

William Havland

Everson,WA

Summary

Dynamic leader with a proven track record at Neighborhood Mortgage, LLC, excelling in strategic planning and customer service. Adept at fostering long-term relationships and solving complex problems, I drive profitability and efficiency while mentoring teams. My strong communication skills and analytical abilities ensure compliance and identify growth opportunities in a competitive market.

Overview

32
32
years of professional experience

Work History

Owner/President

Neighborhood Mortgage, LLC
Bellingham, WA
12.2004 - 04.2025
  • Managed daily operations of business, including hiring and training staff.
  • Monitored performance of personnel against goals set forth by the company.
  • Developed strategic plans to increase profitability and efficiency.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed market trends to identify new business opportunities.
  • Provided direction and guidance to employees.
  • Ensured compliance with local, state, and federal regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Executed performance reviews to encourage improved productivity for team members.
  • Organized events such as trade shows and conferences.
  • Maintained relationships with existing clients by providing superior customer service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified new opportunities for growth, expansion, and diversification.
  • Promoted high customer satisfaction by resolving problems with transparency and accountability.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Monitored market trends and adjusted strategies accordingly.
  • Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.

Mortgage Loan Officer

Bellingham Mortgage
Bellingham, WA
02.2002 - 11.2004
  • Provided personalized loan options to meet clients' financial needs.
  • Informed customers of loan application requirements and deadlines.
  • Met with applicants to obtain information for loan applications and answer questions about loan process.
  • Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Informed customers of application deadlines, approvals and denials.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Developed and maintained relationships with local real estate agents.
  • Guided applicants through the loan process, from application to closing.

Journeyman Commercial HVAC Installer

Andgar Corporation
Ferndale, WA
01.1998 - 05.2003
  • Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
  • Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
  • Tested pipe, tubing joints, and connections for leaks.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
  • Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
  • When commercial HVAC work was slow, I would help the architectural metals division with everything from installing roof panels, cap flashing, etc.
  • Andgar Corporation is a non-union shop, and I received my education and subsequent Journeyman card through the Construction Industry Training Council (CITC).

Student

Washington State University
Pullman, WA
08.1996 - 01.1999

Student

Meridian High School
Laurel, WA
02.1993 - 06.1996

Education

High School Diploma -

Meridian High School
Laurel, WA
06-1996

Skills

  • Communication skills are a strength of mine I am comfortable speaking in front of groups and enjoy engaging with an audience
  • Able to establish and maintain long-term relationships based on trust, transparency, and accountability
  • Customer service is paramount in any line of work It is something that I believe strongly in, and I have fostered that atmosphere within my own company
  • Problem-solving was a day-to-day requirement in the mortgage industry You must do this to be successful, and make your closings on time, all while balancing customer concerns and partner relationships
  • I am a compassionate person who tries to see the other person's point of view before jumping to conclusions This has served me well throughout my Life
  • I prefer straight forward communication and appreciate clear direction, goals and sharing of ideas on how we, as a Team, can reach those goals together

Affiliations

  • I am an avid outdoorsman. I find that the woods and water are 2 places where I always find Peace. I also enjoy bow hunting elk each September in our home State.
  • I enjoy making knives in my free time and take custom orders from those looking for their own, one-of-a-kind blade.
  • I enjoy golfing, bass fishing with my Son, snowboarding, playing the drums and trying to be the best possible Father and Husband I can be.
  • I truly enjoy working with my hands, whether its on my property on my backhoe, making knives, working on my boat, motorcycles or making fishing lures. I love to be creative and problem solve.

Timeline

Owner/President

Neighborhood Mortgage, LLC
12.2004 - 04.2025

Mortgage Loan Officer

Bellingham Mortgage
02.2002 - 11.2004

Journeyman Commercial HVAC Installer

Andgar Corporation
01.1998 - 05.2003

Student

Washington State University
08.1996 - 01.1999

Student

Meridian High School
02.1993 - 06.1996

High School Diploma -

Meridian High School

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William Havland